Summary

Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.

Job description

Your role

Leading end-to-end consumer research and insights initiatives, developing project plans, test strategies, and success criteria that align with business objectives. Using qualitative and quantitative research to generate data-driven recommendations that influence product, service, and experience decisions.
Acting as the voice of the consumer by identifying customer needs, pain points, behaviors, and experience gaps across Philips and competitor products. Leveraging customer feedback, ratings, reviews, and experience metrics to improve satisfaction and drive better outcomes.
Partnering closely with cross-functional, global, and agile teams to develop consumer-facing content, onboarding experiences, and support journeys. Ensuring a seamless, consistent customer experience across all touchpoints throughout the product lifecycle.
Driving successful product and service launches by establishing key benchmarks, consumer targets, and launch-readiness plans. Coordinating with stakeholders across the organization to ensure on-time execution and delivery of a best-in-class customer experience.
Championing continuous improvement by challenging existing processes and implementing more efficient, standardized ways of working. Balancing innovation, operational excellence, and compliance with medical device standards to support sustainable business success.

You're the right fit if

You have 2+ years of experience managing consumer care communication tools for high-volume consumer products, including supporting the development, launch, and lifecycle management of physical products.
An understanding of the product development lifecycle.
A consumer-focused mindset with the ability to translate insights into recommendations that improve customer experience and business outcomes.
Experience with digital products, global best practices, and navigating ambiguity in fast-paced, evolving environment.
You have a bachelor's or master's degree in a Design discipline, Computer Science Engineering or similar, or 6+ years of the above-related experience in lieu of a degree.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You have strong communication, presentation, and stakeholder management skills with the ability to influence and collaborate across all levels of the organization.

Requirements

2+ years of experience managing consumer care communication tools for high-volume consumer products
Experience supporting the development, launch, and lifecycle management of physical products
Understanding of the product development lifecycle
Consumer-focused mindset with ability to translate insights into recommendations
Experience with digital products, global best practices, and navigating ambiguity
Bachelor's or master's degree in Design, Computer Science Engineering or similar, or 6+ years of related experience in lieu of a degree
Strong communication, presentation, and stakeholder management skills
Ability to influence and collaborate across all levels of the organization

Benefits

Generous PTO
401(k) up to 7% match
HSA with company contribution
Stock purchase plan
Education reimbursement

Company overview

Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.