Customer Innovation & Transformation Intern
Danaher Corporation
Summary
The Customer Innovation & Transformation (CI&T) Intern will support strategic initiatives that improve customer experience, commercial effectiveness, and business processes across IDT. This role offers exposure to cross-functional teams, continuous improvement methodologies, customer-focused innovation, and digital transformation projects. The successful intern will complete a strategic project and present recommendations to business leaders while gaining practical exposure to customer experience, commercial excellence, and business transformation.
Job description
This position reports to the Director, Customer Innovation & Transformation and is part of the Customer Innovation & Transformation (CI&T) Team located in Coralville, Iowa.
In this role, you will have the opportunity to:
- Support commercial excellence and business transformation initiatives across IDT.
- Conduct data analysis and process mapping to identify opportunities for improvement.
- Participate in customer journey mapping and continuous improvement activities.
- Collaborate cross-functionally with commercial, operations, and digital functions.
- Deliver project findings and recommendations to leadership.
The essential requirements of the job include:
- Currently pursuing a Bachelor's Degree in Business Administration, Data Analytics, Information Systems, Systems Engineering, Marketing, or a related field.
- Completed coursework in at least one of the following areas: data analytics, statistics, process improvement, project management, or customer experience.
- Demonstrated analytical experience through coursework, internships, research projects, or student leadership activities.
- Demonstrated written and verbal communication skills through presentations, coursework, leadership roles, or project participation.
- Proficiency in Microsoft Excel (e.g., pivot tables, data analysis, charting) and Microsoft PowerPoint.
It would be a plus if you also possess previous experience in:
- Process improvement, Lean, Six Sigma, or continuous improvement methodologies.
- Data visualization tools such as Power BI, Power Apps/Power Automate.
- AI, automation, customer experience, or business transformation projects.
Requirements
- Currently pursuing a Bachelor's Degree in Business Administration, Data Analytics, Information Systems, Systems Engineering, Marketing, or a related field.
- Completed coursework in at least one of the following areas: data analytics, statistics, process improvement, project management, or customer experience.
- Demonstrated analytical experience through coursework, internships, research projects, or student leadership activities.
- Demonstrated written and verbal communication skills through presentations, coursework, leadership roles, or project participation.
- Proficiency in Microsoft Excel (e.g., pivot tables, data analysis, charting) and Microsoft PowerPoint.
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.