Customer Learning Solutions Specialist - Americas
Danaher Corporation
Summary
The Customer Learning Solutions Specialist drives adoption of Cytiva's customer education portfolio. Working closely with customers and cross-functional teams, the role helps accelerate product adoption, operator readiness and customer self-sufficiency through effective use of Cytiva's learning solutions. The role focuses on customer engagement, enablement and insight generation rather than direct sales ownership.
Job description
What you will do:
- Customer education expertise & enablement: Serve as the regional expert on Cytiva's customer education portfolio, enabling customer-facing teams to effectively position and recommend learning solutions.
- Customer engagement & adoption: Engage with customers to understand education needs, recommend appropriate learning pathways, support demonstrations and onboarding, and drive adoption across the customer lifecycle.
- Support strategic learning opportunities: Partner with Commercial teams on customer discussions requiring learning expertise, supporting needs discovery, solution scoping and learning-related customer engagements.
- Customer insight & continuous improvement: Gather customer feedback, identify adoption barriers and emerging needs, and provide actionable insights to improve the learning portfolio and customer experience.
- Cross-functional collaboration: Collaborate with Commercial, Product Management, Operations, Customer Success and technical teams to ensure consistent and effective customer learning experience.
Who you are:
- 3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role.
- 3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry.
- 3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users.
- 3+ years experience supporting customer adoption or implementation of products, services, or technical solutions.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel globally 50% of time.
It would be a plus if you also possess previous experience in:
- Experience with digital learning platforms, learning management systems (LMS), virtual training, simulation, augmented reality, mixed reality, or other technology-enabled learning solutions.
- Experience supporting product launches or commercial enablement activities.
- Knowledge of adult learning principles and learning program design.
Requirements
- 3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role.
- 3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry.
- 3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users.
- 3+ years experience supporting customer adoption or implementation of products, services, or technical solutions.
- Ability to travel globally 50% of time.
Benefits
- Paid time off
- Medical, Dental & Vision
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.