Customer Logistic Coordinator - Los Angeles
Biocair
Summary
We're seeking a detail-driven and customer-focused Customer Logistics Coordinator to join our Operations team in Los Angeles where you'll be at the heart of our logistics operation, ensuring shipments are accurately planned, executed on time, and communicated clearly to customers.
Job description
Your day will involve coordinating shipments, resolving issues before they escalate, and proactively communicating updates that build customer trust. By ensuring accuracy, compliance, and efficiency, you will play a key role in delivering time-sensitive logistics solutions that directly impact customer success and business performance.
Role Responsibilities Overview
- Ensure shipment data is entered accurately and compliantly to enable smooth global transportation
- Coordinate shipments end-to-end, working across internal teams and external partners to deliver on time
- Communicate proactively with customers to provide updates, resolve issues, and enhance their experience
- Monitor and manage shipment execution, identifying risks and acting quickly to resolve delays
- Capture and manage shipment deviations, ensuring transparency of costs and operational impacts
- Maintain accurate records and documentation to support compliance and operational excellence
- Support continuous improvement by identifying inefficiencies and contributing to better processes
What You'll Bring
- Proven customer service or client relationship experience
- Strong attention to detail and data accuracy
- Ability to manage multiple priorities and deadlines
- Excellent communication and stakeholder coordination skills
- Problem-solving mindset with ability to resolve issues independently
- Comfortable working with systems (TMS, CRM, MS Office)
- Experience in logistics/freight forwarding within the life sciences / pharmaceutical industry is desirable
- Familiarity with customs, dangerous goods, or shipping compliance would be helpful
Requirements
- Proven customer service or client relationship experience
- Strong attention to detail and data accuracy
- Ability to manage multiple priorities and deadlines
- Excellent communication and stakeholder coordination skills
- Problem-solving mindset with ability to resolve issues independently
- Comfortable working with systems (TMS, CRM, MS Office)
- Experience in logistics/freight forwarding within the life sciences / pharmaceutical industry is desirable
- Familiarity with customs, dangerous goods, or shipping compliance would be helpful
Benefits
- Medical FSA
- Dependent care FSA
- Medical coverage with HRA
- Dental & Vision insurance
- Short-term disability
- Sick leave
- Parental leave
- 15 days annual leave
- Public holidays
- Floating holidays
- Birthday leave
- 401(k) with 6% match
- Roth IRA
- Employee Assistance Programme
Company overview
Biocair is a global leader in temperature-controlled logistics and supply chain solutions for the life sciences industry. The company specializes in providing critical logistics services for pharmaceutical, biotechnology, and clinical trial materials that require precise temperature management throughout the transportation process. With expertise in handling sensitive biological materials, vaccines, clinical samples, and pharmaceutical products, Biocair ensures the integrity and compliance of temperature-sensitive shipments across international borders. The company offers comprehensive solutions including cold chain logistics, ambient shipping, controlled room temperature transport, and deep-frozen storage capabilities. Biocair's services are essential for maintaining product efficacy and regulatory compliance in the highly regulated life sciences sector, supporting pharmaceutical companies, biotech firms, and research institutions in their global operations. Their network spans multiple continents, providing reliable logistics infrastructure for time-critical and temperature-sensitive shipments that are vital to healthcare delivery and medical research worldwide.