Customer Pay Collector
Lincare
Summary
The Customer Pay Collector in Florida is responsible for initiating calls with patients to bring accounts current, performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records (including accounts receivable), and ensuring that incoming calls are answered quickly, customer pay balances are collected, and all departmental goals met.
Job description
- Provide customer service regarding billing and collection issues and resolve discrepancies
- Represent the company through professional conversation by means of inbound and outbound calls
- Collect and process payments, payment plans, and recurring payments
- Ability to work effectively both individually and as part of a team
- Initiate resolution to patient complaints
- Advises collections department of required actions for billing
- Submit all Change of Insurance information
- Handles mail for the center including responding to requests for information
Qualifications
- 2 years high volume call center experience
- At least 1 year collections experience
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience
- Strong attention to detail, goal oriented
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Commitment to excellent customer service
Requirements
- 2 years high volume call center experience
- At least 1 year collections experience
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience
- Strong attention to detail, goal oriented
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Commitment to excellent customer service
Company overview
Lincare Holdings Inc. is a leading respiratory healthcare company and the largest distributor of home respiratory care equipment in the United States. Headquartered in Clearwater, Florida, the company serves approximately 1.8 million patients nationwide through its extensive network of over 700 locations across 48 states. As a subsidiary of Linde plc, Lincare specializes in providing comprehensive home respiratory therapy services and durable medical equipment, including oxygen therapy systems, nebulizers, sleep apnea products, ventilators, enteral therapy, and mobility aids. The company employs approximately 11,000 dedicated professionals, including 1,300 licensed clinicians who deliver personalized care directly to patients' homes. Lincare operates through a family of businesses that offer specialized services ranging from pediatric respiratory care to digital communication devices for patients with disabilities. With a strong focus on patient education and relationship-building, Lincare has established itself as a trusted provider in the home healthcare industry, transforming how respiratory care is delivered to improve patients' quality of life and overall well-being.