Customer Relationship Associate
Microbac
Summary
The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment.
Job description
Essential Functions
- Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client.
- Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards.
- Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.
- Effectively store and organize all incoming samples that have been processed.
- Maintain sample retention and storage.
- Maintaining organization of samples to be disposed of.
- Prepare and provide sample supplies to customers.
- Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.
- Coordinate communications and actions between internal departments/functions.
- Monitor the progress of projects and delegate work assignments, as necessary.
- Communicate technical data to the laboratory's senior leadership and to clients.
- Suggests new service possibilities in alignment with our business goals based on on-going evaluations of client needs.
- Working accurately in a fast-paced environment.
Minimum Qualifications
- Degree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements.
- Food and/or Environmental Testing Laboratory Experience is strongly desired.
- Client service or QA experience preferred.
- Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals.
- Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
- Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA).
- Demonstrated ability to effectively plan, organize and lead projects.
- Ability to demonstrate an observable commitment to service excellence and brand standards.
Requirements
- Degree in Food Science, Chemistry, or a related field of study
- Technical understanding of Food and/or Environmental Testing requirements
- Food and/or Environmental Testing Laboratory Experience is strongly desired
- Client service or QA experience preferred
- Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals
- Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary
- Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA)
- Demonstrated ability to effectively plan, organize and lead projects
- Ability to demonstrate an observable commitment to service excellence and brand standards
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- Vacation
- Holidays
- Flextime
- Wellness program
- Referral bonus
- Tuition reimbursement
Company overview
Microbac is a leading independent laboratory testing company specializing in microbiology, chemistry, and environmental testing services. With decades of experience in the industry, the company provides comprehensive analytical solutions to a diverse range of clients including pharmaceutical manufacturers, food and beverage producers, environmental consultants, and government agencies. Microbac operates a network of accredited laboratories across the United States, offering services such as microbial identification, pathogen detection, water quality testing, and product safety analysis. The company is known for its commitment to quality assurance, regulatory compliance, and scientific excellence, helping clients meet stringent industry standards and regulatory requirements. Their expertise spans various sectors including healthcare, environmental monitoring, food safety, and industrial manufacturing, making them a trusted partner for organizations requiring reliable and accurate laboratory testing services.