Customer Service Advisor
Danaher Corporation
Summary
The Customer Service Advisor is responsible for providing multichannel customer support throughout the order to cash cycle. Associates in this role are accountable for answering inquiries regarding order placement and fulfillment, including order changes, order status, and delivery status.
Job description
In this role, you will have the opportunity to:
- Enhance customer satisfaction and promote customer loyalty by providing timely and accurate customer support
- Demonstrate channel versatility and aptitude on multiple customer communication channels
- Evaluate the customer's issue and navigate between multiple systems to accurately serve customers and provide informed responses
The essential requirements of the job include:
- Associate's degree with 1+ years of customer service experience
- Excellent computer skills (including Microsoft Office applications and proficiency in typing)
It would be a plus if you also possess previous experience in:
- Bachelor's degree
- Previous experience with SAP or Salesforce
Requirements
- Associate's degree with 1+ years of customer service experience
- Excellent computer skills (including Microsoft Office applications and proficiency in typing)
- Bachelor's degree (preferred)
- Previous experience with SAP or Salesforce (preferred)
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Bonus/Incentive Pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.