Customer Service Associate, Technical
Ivoclar NA
Summary
Ivoclar is seeking a motivated and detailed orientated Customer Service Associate to join our technical team and support our expanding & growing customer base within the dental industry. The Associate will be a first point of contact for incoming customer inquiries, providing support with orders, product information, logistics and account management.
Job description
Essential Functions
- Answer incoming telephone calls, transfer calls when necessary
- Provide customer needs determination and assist customers with their orders
- Provide customer with navigating assistance with Ivoclar.com
- Assist lab customers with product usage and offer technical resolution via E-mail and phone
- Prepare and enter customer orders. Coordinate literature requests when necessary
- Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests
- Issue credit and rebills for the lab business when needed
- Provide customer assistance in tracking packages, locating or replacing orders
- Maintain working knowledge of all relevant ERP procedures
- Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team
Your Qualifications
- Previous customer service experience required. Experience in a product related environment preferred.
- Strong communication, telephone, computer and data entry skills required
- Ability to work independently, prioritize and multitask in a dynamic environment
- ERP/CRM/Salesforce experience highly desired
- Dental Degree or background a plus
Requirements
- Previous customer service experience required
- Experience in a product related environment preferred
- Strong communication, telephone, computer and data entry skills required
- Ability to work independently, prioritize and multitask in a dynamic environment
- ERP/CRM/Salesforce experience highly desired
- Dental Degree or background a plus
Company overview
Ivoclar NA is the North American division of Ivoclar Vivadent, a global leader in innovative dental solutions and materials. As part of the Ivoclar Group, the company specializes in developing, manufacturing, and distributing high-quality dental products including restorative materials, prosthetics, digital dentistry solutions, and laboratory equipment. Ivoclar is renowned for its pioneering work in dental composites, ceramics, and CAD/CAM systems that have revolutionized modern dentistry. The company serves dental professionals, laboratories, and clinics across North America with comprehensive product portfolios for both direct and indirect restorations. With a strong commitment to research and development, Ivoclar NA focuses on advancing dental technology through innovative materials science and digital workflow solutions that enhance patient care and clinical outcomes. The company maintains a significant presence in the dental industry through its extensive distribution network and technical support services for dental practitioners.