Customer Service - Data Entry Specialist

Job Responsibilities

• Professionally interact with customers primarily through email to provide and process information in response to inquiries, requests, and orders for a wide range of highly configurable mobility products.
• Accurately prepare detailed orders based on customer supplied information.
• Engage with appropriate internal departments to assist in response to the customer.
• Resolve product or service concerns/complaints by determining the cause of the problem, selecting and explaining the best solution, expediting the correction or adjustment as needed, and following up to ensure solution.
• Utilize various proprietary software and resources to maintain detailed and accurate order entry documentation to facilitate a smooth transition to other departments.
• Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner.
• Work as a team and maintain professionalism at all levels in the organization.
• Actively participate in education/training programs to continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers.
• Ensure and follow safety requirements and standards.
• Maintain a safe, neat and orderly work environment.
• Perform all duties in a manner that follows, demonstrates, and promotes Company's values.
• Report to work as scheduled, on time, and able to work entire work schedule.
• Perform additional duties as assigned.

Knowledge, Skills, and Ability

• Ability to transpose information accurately and effectively between customer orders and internal software systems.
• Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service.
• Skill and ability in professionalism while interacting with customers and company associates.
• Skill and ability to navigate multiple computer applications, with the use of dual monitors.
• Detail oriented with a passion for and ability to continuously learn.
• Possess excellent oral and written communication skills.
• Skill and ability to multi-task, prioritize, and manage time efficiently.
• Ability to exercise patience to get questions answered correctly and timely.
• Ability to read and interpret parts diagrams.
• Critical thinking skills with the ability to interpret detailed customer information to find accurate solutions.
• Basic level skills using computer applications (Microsoft Suite, enterprise software).
• Basic math proficiency.
• Able to work effectively both independently and within a team environment.
• Ability to be highly adaptable and responsive to changing business needs.
• Possess a continuous improvement mindset.
• Ability to observe and identify details.
• Ability to work extended hours as scheduled, including weekends.

Qualifications

Experience Required: Minimum of 2+ years of experience in an office-based customer service related position or related experience working with complex or custom products. Experience with Microsoft Office programs (Word, Excel) and other enterprise software. Proven customer support experience.

Preferred: Experience reading and interpreting parts diagrams. Bilingual a plus.