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Customer Service - Donor Support Technician

CSL

Lakeland, FLOnsitePosted 12 days ago
Full TimeEntry LevelHealthcare & NursingBiotechnology
Original posting ↗

Summary

CSL Limited is an Australian multinational specialty biotechnology company that researches, develops, manufactures, and markets products to treat and prevent serious human medical conditions. Founded in 1916 as Commonwealth Serum Laboratories, CSL has grown to become the world's fifth largest biotechnology company with operations in over 35 countries. The company specializes in blood plasma derivatives, vaccines, antivenoms, and cell culture reagents used in medical and genetic research applications. CSL operates through several key divisions including CSL Behring (focusing on rare and serious diseases), CSL Seqirus (one of the world's largest influenza vaccine providers), CSL Plasma, and CSL Vifor. With over 32,000 employees globally, CSL maintains a strong R&D pipeline and has invested over US$3.3 billion in research and development over the past five years. The company is publicly traded on the Australian Securities Exchange and has its global headquarters in Parkville, Melbourne, Australia.

Job description

Responsibilities

  • Responsible for preparing the donor, donor area and equipment for the pheresis process.
  • Prepares the autopheresis machine for the pheresis process.
  • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  • Disconnects the donor when the process is complete.
  • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understands the policies and procedures associated with hyper immune programs at the center if applicable.
  • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
  • Maintains confidentiality of all personnel, donor and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.

Qualifications

  • High school diploma or equivalent required
  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Must be able to perform basic math calculations

Requirements

  • High school diploma or equivalent required
  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Must be able to perform basic math calculations

Company overview

CSL Limited is an Australian multinational specialty biotechnology company that researches, develops, manufactures, and markets products to treat and prevent serious human medical conditions. Founded in 1916 as Commonwealth Serum Laboratories, CSL has grown to become the world's fifth largest biotechnology company with operations in over 35 countries. The company specializes in blood plasma derivatives, vaccines, antivenoms, and cell culture reagents used in medical and genetic research applications. CSL operates through several key divisions including CSL Behring (focusing on rare and serious diseases), CSL Seqirus (one of the world's largest influenza vaccine providers), CSL Plasma, and CSL Vifor. With over 32,000 employees globally, CSL maintains a strong R&D pipeline and has invested over US$3.3 billion in research and development over the past five years. The company is publicly traded on the Australian Securities Exchange and has its global headquarters in Parkville, Melbourne, Australia.

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