Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
United Imaging Healthcare North America, Inc.
Summary
This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.
Job description
Duties & Responsibilities
- Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Requirements
This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.
Education
- Associate degree in technical field and/or equivalent experience preferred
Experience
- Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
- Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
Required Skills or Attributes
- Strong customer communication skills with ability to effectively communicate both verbally and in writing
- Demonstrated ability to contribute to a team environment focused on customer success
- Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
- Valid driver's license and good driving record required
- Willingness to travel extensively (at least 75%) as needed for customer support and training
Requirements
- Associate degree in technical field and/or equivalent experience preferred
- Familiar with principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.)
- Previous experience with relevant imaging equipment strongly preferred
- Previous field service experience managing a geographic territory
- Strong troubleshooting ability with hardware, mechanical, and software systems
- IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
- Strong customer communication skills, verbal and written
- Demonstrated ability to contribute to a team environment focused on customer success
- Superb customer facing skills; able to build rapport and gain respect
- Valid driver's license and good driving record required
- Willingness to travel extensively (at least 75%)
Benefits
- Medical, Dental & Vision
- Short- & Long-Term Disability
- Employee Assistance Program
- Company Paid Basic Life Insurance
- 401(k) Matching
- Paid Time Off
- Sick Leave
- 12 Paid Holidays
Company overview
United Imaging Healthcare North America, Inc. is the North American subsidiary of United Imaging Healthcare, a global medical technology company headquartered in Shanghai, China. Founded in 2011, the company established its U.S. operations with an R&D center in Houston in 2013, which later became the North American headquarters in 2018. The Houston facility serves as the company's domestic production facility, technology showroom, research center, service parts distribution hub, and global training center. United Imaging develops and manufactures advanced medical imaging equipment across multiple modalities including Magnetic Resonance (MR), Molecular Imaging (MI), Computed Tomography (CT), X-ray, and Interventional X-ray systems. The company operates with a mission of "Equal Healthcare for All" and has pioneered innovative business models such as Software Upgrades for Life™ and All-in Configurations™. With over 10,000 employees globally and a significant presence in more than 75 countries, United Imaging competes directly with established medical imaging giants like Siemens Healthineers, GE HealthCare, and Philips. The company's North American headquarters in Houston features a nearly 100,000 square foot facility that has expanded significantly to meet growing demand in the U.S. market.