Customer Service Engineer III
Siemens Healthineers
Summary
Work in a field-based customer-facing role that installs, troubleshoots, services, maintains, and repairs Siemens Healthcare imaging equipment at customer sites. Support the Computed Tomography (CT), Magnetic Resonance Imaging (MRI), and X-Ray modalities.
Job description
Summary of Duties
Work in a field-based customer-facing role that installs, troubleshoots, services, maintains, and repairs Siemens Healthcare imaging equipment at customer sites. Support the Computed Tomography (CT), Magnetic Resonance Imaging (MRI), and X-Ray modalities.
- Deliver timely and effective repairs and adequate training of operators to ensure optimal system performance and superior customer satisfaction.
- Manage financial performance within territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
- Ensure all tool and test equipment expiration dates are managed and no overdue calibration test equipment is used or maintained in the field; document tool and test usage on eFSR.
- Establish and maintain proper business relationships with customers and peers and perform necessary administrative duties accurately.
- Mentor other CSEs on all competencies and responsibilities.
- 100% travel in Southern Nevada required. Remote work permitted from Southern Nevada.
Qualifications
The position requires a Bachelor's degree in Biomedical Engineering, Computer Technology, Engineering Technology, Electrical Engineering, or a related field and five (5) years of experience in the job offered, or as a Field Service Technician, Electronics Technician, Medical Technologist, Biomedical Engineer, or a related occupation.
- Five (5) years of experience performing service, preventative maintenance, and modifications on Medical Imaging equipment at customer sites with minimal supervision.
- Experience establishing and maintaining proper business relationships with customers and peers.
- Experience using electronic and mechanical test equipment.
- Experience testing, repairing, and maintaining capital medical equipment.
- Experience with network applications and tools such as eVO, mButler, MS Office applications, Concur, or NAM Customer Service website-Engineer tools.
- Experience locating, reading, and understanding documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions.
- Experience with electronics, hydraulic, and pneumatic systems.
- Must possess a valid driver's license and good driving record.
- 100% travel to customer sites in Southern Nevada required. Remote work permitted from Southern Nevada.
Requirements
- Bachelor's degree in Biomedical Engineering, Computer Technology, Engineering Technology, Electrical Engineering, or a related field
- Five (5) years of experience in the job offered or as a Field Service Technician, Electronics Technician, Medical Technologist, Biomedical Engineer, or related occupation
- Five (5) years of experience performing service, preventative maintenance, and modifications on Medical Imaging equipment at customer sites with minimal supervision
- Experience establishing and maintaining proper business relationships with customers and peers
- Experience using electronic and mechanical test equipment
- Experience testing, repairing, and maintaining capital medical equipment
- Experience with network applications and tools such as eVO, mButler, MS Office applications, Concur, or NAM Customer Service website-Engineer tools
- Experience locating, reading, and understanding documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions
- Experience with electronics, hydraulic, and pneumatic systems
- Must possess a valid driver's license and good driving record
- 100% travel to customer sites in Southern Nevada required
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.