Customer Service Engineer - Union - MR/CT - NY Metro
Siemens Healthineers
Summary
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – NY Metro. Shift Requirements after onboarding/training for this role: Monday – Friday 10:00 PM - 6:30 AM.
Job description
Responsibilities
- Servicing MRI (Magnetic Resonance Imaging) and CT (Computer Tomography) equipment.
- Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
- Delivering timely and effective repairs as well as adequate training of operators to ensure optimal system performance and superior customer satisfaction.
- Managing financial performance within territory through inventory management, time management, and timely service call closure.
- Managing company assets including company car, cell phone, computer, tools, and inventory parts.
- Establishing and maintaining proper business relationships with customers and peers, and performing necessary administrative duties accurately.
Qualifications
- Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- Ability and experience to establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
- Experience in testing, repairing, and maintaining capital medical equipment.
- Strong customer service and communication skills.
- Proficient in the use of tools and service test equipment.
- General understanding of the principles of electricity, power supplies, and grounding.
Required Skills
- Minimum high school diploma.
- Technical degree, military training, or equivalent applicable training preferred.
- Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
- Ability to work individually and in a team setting.
- Proficiency in MS Office applications.
- 1+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
Physical Requirements
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Highly organized and able to plan.
Requirements
- Minimum high school diploma
- Technical degree, military training, or equivalent applicable training preferred
- Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.)
- Ability to work individually and in a team setting
- Proficiency in MS Office applications
- 1+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
- Valid driver's license, ability to drive independently day and night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
- Highly organized and able to plan
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Life Insurance
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Paid Parking or Public Transportation
- Paid Time Off
- Paid Sick and Safe Time
- Holiday Pay
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.