Customer Service Floater
Kitsap Mental Health Services
Summary
Kitsap Mental Health Services (KMHS) is seeking a Customer Service Floater to support front-desk and client contact operations across multiple KMHS locations. In this role, you will provide consistent, high-quality customer service by stepping in where coverage is needed, supporting client scheduling, registration, and communication. This position is well suited for someone who is adaptable, service-oriented, and comfortable working in a fast-paced healthcare environment.
Job description
Primary Responsibilities
- Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
- Maintains and schedules appointments following agency scheduling policies.
- Performs patient registration tasks to facilitate customer service (e.g. schedules patient appointments, takes phone calls, registers and updates demographics for client accounts).
- Ensure positive agency communication by answering telephone calls in a prompt, professional and courteous manner.
- Return messages left on voicemail system.
- Screens calls, takes messages, and provides information.
- Answers questions regarding client appointments.
- Update client's billing information.
- Process payments and co-payments.
- Maintain and manage clients records.
- Keeps the lobby entrance tidy (e.g. picks up trash).
- Alerts housekeeping or maintenance of more extensive needs.
- Provides direction and wayfinding assistance to clients and visitors.
Minimum Qualifications
EXPERIENCE: Experienced (minimum two years of job-related experience)
Preferred Qualifications
- EDUCATION: High School Diploma or GED
- EXPERIENCE: Coursework in medical/psychiatric terminology.
- Experience using an Electronic Medical Record (EMR).
Requirements
- Minimum two years of job-related experience
- High School Diploma or GED (preferred)
- Coursework in medical/psychiatric terminology (preferred)
- Experience using an Electronic Medical Record (EMR) (preferred)
Benefits
- Health, Dental & Vision
- Up to 19 days PTO
- 2 mental health days
- 10 paid holidays
- Fully paid YMCA membership
- Company-paid life & disability
- Student loan assistance
- Professional development
- 403(b) retirement plan
- Employee assistance program
- Pet insurance
- Free wellness app
Company overview
Kitsap Mental Health Services is a comprehensive mental health care provider serving the Kitsap County region in Washington State. As a community-based healthcare organization, it offers a wide range of mental health services including crisis intervention, outpatient counseling, psychiatric care, substance abuse treatment, and support services for individuals with serious mental illnesses. The organization focuses on providing accessible, high-quality mental health care to diverse populations across the lifespan, from children and adolescents to adults and seniors. Kitsap Mental Health Services operates as a critical component of the local healthcare infrastructure, collaborating with other community organizations, healthcare providers, and social service agencies to deliver integrated care. The organization emphasizes evidence-based practices, trauma-informed care, and recovery-oriented approaches to support individuals in achieving mental wellness and improved quality of life. Through its various programs and services, Kitsap Mental Health Services addresses the complex mental health needs of the community while working to reduce stigma and promote mental health awareness.