Customer Service - Patient DME - Leesburg FL
J&B Medical Supply Co Inc
Summary
The Representative for the Quality Assurance Team plays a crucial role in ensuring that our patients receive the highest level of service and satisfaction. This position involves monitoring and evaluating order processes to identify areas for improvement and to uphold our quality standards. The representative will collaborate closely with team members to develop and implement strategies that enhance customer experience and operational efficiency.
Job description
Essential Functions
- Research held DME orders finding and resolving root causes.
- May require rework of expired prescriptions, changes in patients' insurance.
- Verification of changes in patients plans to ensure supplies ship timely.
- Obtain Prior Authorizations, need for an AOB or other discrepancies.
- QA team will notify and work through order issues with other teams.
- Electronic Data Interchange (EDI) file formats 835 & 837 ERA's changes and corrections.
- Notes, comments or other relevant information into HDMS system.
- Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring attention or intervention.
Position Type
This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands.
Requirements
- 2+ years of experience in a fast-paced customer service role requiring good judgement and proven problem-solving skills in healthcare, Medical and or Insurance
- 1+ years of experience in a Medical Billing role requiring patient insurance verification and account setup
- 1+ years of medical billing coding experience
- High school diploma or GED diploma
- Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail
- Strong ability to handle multiple tasks at various stages of completion
Benefits
- Great benefits
- Paid time off
- Holiday pay
Company overview
J&B Medical Supply Co Inc, founded in 1996, has established itself as a recognized market leader in healthcare distribution and services. As a family-owned business operating as a nationally certified Women's Business Enterprise, the company has evolved into a comprehensive family of businesses spanning multiple aspects of medical-related care. Their extensive portfolio includes insurance-covered medical supplies, sole source program management, national managed care contracts, emergency medical products, retail home-care items, veterinary supplies, and technology solutions. The company operates with a clear mission to enhance quality of life, improve clinical outcomes, and reduce healthcare costs through innovative industry practices and exceptional service delivery. J&B Medical serves diverse customer segments including individual patients, healthcare providers, insurance companies, and government agencies, with particular strength in diabetes management supplies, incontinence products, ostomy care, and emergency medical equipment. Their operations span multiple states including Michigan, Florida, Missouri, and Texas, supported by a dedicated team of 201-500 professionals committed to providing compassionate, high-quality service at every interaction.