Customer Service Rep
Lincare
Summary
The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
Job description
Job Responsibilities
- Calls patients for reorders of their nutrition
- Reviews and makes sure all documentation received meets insurance guidelines
- Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
- Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
- Deletes, corrects, or re-enters patient orders as deemed necessary
- Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
Qualifications
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Education and Experience
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer entry experience necessary
Physical Demands
The employee must occasionally lift and/or move up to 10 pounds.
Requirements
- High school diploma or GED
- Computer entry experience
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Company overview
Lincare Holdings Inc. is a leading respiratory healthcare company and the largest distributor of home respiratory care equipment in the United States. Headquartered in Clearwater, Florida, the company serves approximately 1.8 million patients nationwide through its extensive network of over 700 locations across 48 states. As a subsidiary of Linde plc, Lincare specializes in providing comprehensive home respiratory therapy services and durable medical equipment, including oxygen therapy systems, nebulizers, sleep apnea products, ventilators, enteral therapy, and mobility aids. The company employs approximately 11,000 dedicated professionals, including 1,300 licensed clinicians who deliver personalized care directly to patients' homes. Lincare operates through a family of businesses that offer specialized services ranging from pediatric respiratory care to digital communication devices for patients with disabilities. With a strong focus on patient education and relationship-building, Lincare has established itself as a trusted provider in the home healthcare industry, transforming how respiratory care is delivered to improve patients' quality of life and overall well-being.