Customer Service Rep
Lincare
Summary
This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job description
Job Responsibilities:
- Actively participates in the training of all Customer Service personnel, including new hires
- Deletes, corrects, or re-enters patient orders as deemed necessary
Qualifications
- Successfully manage both inbound and outbound phone calls in a positive and professional manner
- Read and analyze documents such as patient orders
- Effectively communicate with health care professionals and patients
- Carry out oral and written instructions
- Enter patient and medical information using company software
- Work both independently and as part of a team
- Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
- Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer entry experience necessary
Requirements
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer entry experience necessary
- Successfully manage both inbound and outbound phone calls in a positive and professional manner
- Read and analyze documents such as patient orders
- Effectively communicate with health care professionals and patients
- Carry out oral and written instructions
- Enter patient and medical information using company software
- Work both independently and as part of a team
- Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
- Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly
Company overview
Lincare Holdings Inc. is a leading respiratory healthcare company and the largest distributor of home respiratory care equipment in the United States. Headquartered in Clearwater, Florida, the company serves approximately 1.8 million patients nationwide through its extensive network of over 700 locations across 48 states. As a subsidiary of Linde plc, Lincare specializes in providing comprehensive home respiratory therapy services and durable medical equipment, including oxygen therapy systems, nebulizers, sleep apnea products, ventilators, enteral therapy, and mobility aids. The company employs approximately 11,000 dedicated professionals, including 1,300 licensed clinicians who deliver personalized care directly to patients' homes. Lincare operates through a family of businesses that offer specialized services ranging from pediatric respiratory care to digital communication devices for patients with disabilities. With a strong focus on patient education and relationship-building, Lincare has established itself as a trusted provider in the home healthcare industry, transforming how respiratory care is delivered to improve patients' quality of life and overall well-being.