Customer Service Rep, Long term care
Lincare
Summary
This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.
Job description
Job Responsibilities
- Log all incoming calls
- Add new residents to existing LTC customer data base as necessary
- Follow up on delivery of requested items
- Answer questions and troubleshoot customer issues
- After-hours dispatching when scheduled
Qualifications
- Read and analyze documents such as customer orders
- Effectively communicate with co-workers and customers alike
- Help with the training of employees
- Apply common sense understanding to carry out oral and written instructions
Education and Experience
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer literacy is necessary
Physical Demands
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.
Requirements
- High school diploma or GED, or equivalent combination of education and experience
- Computer literacy
- Ability to read and analyze documents such as customer orders
- Effective communication with co-workers and customers
- Ability to help train employees
- Ability to apply common sense understanding to carry out oral and written instructions
Company overview
Lincare Holdings Inc. is a leading respiratory healthcare company and the largest distributor of home respiratory care equipment in the United States. Headquartered in Clearwater, Florida, the company serves approximately 1.8 million patients nationwide through its extensive network of over 700 locations across 48 states. As a subsidiary of Linde plc, Lincare specializes in providing comprehensive home respiratory therapy services and durable medical equipment, including oxygen therapy systems, nebulizers, sleep apnea products, ventilators, enteral therapy, and mobility aids. The company employs approximately 11,000 dedicated professionals, including 1,300 licensed clinicians who deliver personalized care directly to patients' homes. Lincare operates through a family of businesses that offer specialized services ranging from pediatric respiratory care to digital communication devices for patients with disabilities. With a strong focus on patient education and relationship-building, Lincare has established itself as a trusted provider in the home healthcare industry, transforming how respiratory care is delivered to improve patients' quality of life and overall well-being.