Customer Service Representative (29-03)
La Clinica De Familia
Summary
Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic.
Job description
Job Summary
Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic.
Core Competencies
- Excellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required)
- Must have excellent phone etiquette
- Must possess excellent time management skills
- High attention to detail with high degree of organization
- Must be self-initiating and adaptable with ability to communicate to a variety of staff members
- Must exercise excellent judgement
- Must maintain a high level of confidentiality
- Must be able to work well under pressure and with minimal supervision
- Good organization and analytical abilities
- Exceptionally strong customer service, communication and interpersonal skills
- Advocate for positive patient experience
- Good basic math skills
- Basic office skills- ability to use windows based software, copier, fax machine, etc.
- Demonstrated ability to treat patients with respect, dignity and culturally appropriate
- High level of flexibility
- Demonstrates competency in basic computer skills
Requirements
- High school graduate or equivalent and/or completion of a medical terminology course
- One-year experience in a records department preferred
- Bilingual English/Spanish (required)
- Excellent phone etiquette
- Excellent time management skills
- High attention to detail with high degree of organization
- Self-initiating and adaptable
- Excellent judgement
- High level of confidentiality
- Ability to work well under pressure and with minimal supervision
- Good organization and analytical abilities
- Strong customer service, communication and interpersonal skills
- Good basic math skills
- Basic office skills - windows based software, copier, fax machine
- Ability to treat patients with respect, dignity and culturally appropriate
- High level of flexibility
- Basic computer skills
- Ability to work in high stress environment
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching
- Life and AD&D Insurance
- Short-Term Disability
- Long-Term Disability
- Supplemental Life Insurance
- Paid Time Off
- 9 Holidays
- Education Reimbursement
- Cafeteria Plan
- Employee Assistance Program
- Travel Reimbursement
Company overview
La Clinica de Familia, Inc. (LCDF) is a private, not-for-profit Federally Qualified Health Center (FQHC) established in 1978 in Doña Ana County, New Mexico. As a comprehensive community health organization, LCDF provides integrated healthcare services for the entire family through a network of medical clinics, dental clinics, school-based clinics, behavioral health services, and educational programs. The organization serves over 27,000 patients annually across multiple locations in Southern New Mexico, including Las Cruces, East Mesa, San Miguel, Anthony, Chaparral, and Sunland Park. LCDF offers a wide range of services including primary medical care, dental services, women's health, pediatrics, behavioral health, chronic care management, Early Head Start programs, and school-based health centers. As a federally designated health center, LCDF operates under the Health Resources and Services Administration (HRSA) and provides care regardless of patients' ability to pay, accepting Medicaid, Medicare, commercial insurance, and offering sliding scale fees. The organization is committed to empowering and enriching families, individuals, and communities by providing quality, accessible healthcare and educational services for people of all cultures.