Customer Service Representative
Danaher Corporation
Summary
The Customer Service Representative is responsible for serving as the primary point of contact for customers by providing exceptional service throughout the order-to-delivery lifecycle. This role is responsible for processing customer orders, resolving inquiries, coordinating with cross-function teams, and ensuring timely, accurate fulfillment while delivering a positive customer experience. The Customer Service Representative partners closely with Sales, Supply Chain, Logistics, Finance, Quality, and other internal stakeholders to resolve customer issues, support business objectives, and continuously improve customer satisfaction. This position reports to the Customer Service Supervisor and is part of the Customer Service team located in Irvine, CA and will be an on-site role.
Job description
In this role, you will have the opportunity to:
- Process and manage customer orders accurately through ERP and related business systems.
- Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, returns, and product availability.
- Investigate and resolve customer issues related to order discrepancies, shipping, invoicing, returns, and product concerns while ensuring timely follow-up.
- Partner with Sales, Distribution, Planning, Manufacturing, Finance, and other internal departments to resolve customer requests efficiently.
- Support return authorizations, credits, replacements, and other post-sale customer activities in accordance with company policies.
The essential requirements of the job include:
- 2+ years of customer service, order management, customer support, or inside sales support experience.
- Experience processing customer orders within an ERP system (Oracle, SAP, JD Edwards, Microsoft Dynamics, or similar).
- Proficiency with Microsoft Office, including Outlook, Excel, and Word.
It would be a plus if you also possess previous experience in:
- Experience supporting customers within a medical device, healthcare, life sciences, manufacturing, or regulated industry.
- Knowledge of order-to-cash processes.
- Familiarity with FDA Quality System Regulation, ISO 13485, and other applicable quality management systems.
Requirements
- 2+ years of customer service, order management, customer support, or inside sales support experience
- Experience processing customer orders within an ERP system (Oracle, SAP, JD Edwards, Microsoft Dynamics, or similar)
- Proficiency with Microsoft Office, including Outlook, Excel, and Word
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Bonus/Incentive Pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.