Customer Service Representative
Envista Holdings Corporation
Summary
The role of a Customer Service Representative is to interact with the customers, understand their issues, take down their requests and orders, and provide them direction on resources available to them. Be able to understand and clearly explain to doctors over the phone and through email Versah's products and how to use them with different implant systems and in clinical procedures.
Job description
Job Summary
The role of a Customer Service Representative is to interact with the customers, understand their issues, take down their requests and orders, and provide them direction on resources available to them. Be able to understand and clearly explain to doctors over the phone and through email Versah's products and how to use them with different implant systems and in clinical procedures.
This position is located in Jackson, Michigan.
Duties/Responsibilities
- Interact with Versah customers over the phone and email
- Answer questions about Versah's products and services
- Process orders and transactions
- Explain clinical procedures and help direct customers to online resources
- Resolve issues and troubleshoot technical problems
- Deliver information about a company's offerings
- Provide proactive customer outreach
- Handle customer complaints
- Collect & analyze customer feedback
- Develop and document knowledge into helpful content
Requirements
- HS Diploma or equivalent
- 1-3 years' experience in a customer service-related field
- Bilingual preferred
- Excellent written and verbal communication skills
- Proficient in MS Word and Excel
- Excellence in accuracy and attention to detail
- Strong problem-solving and decision-making skills
- Ability to handle a variety of customer situations
- Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed
Benefits
- Annual performance bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k match
Company overview
Envista Holdings Corporation is a global leader in dental products and solutions, operating as a family of more than 30 trusted dental brands united by a shared purpose to partner with dental professionals to improve lives. Founded in 2018 as a spin-off from Danaher Corporation and going public in 2019, Envista has established itself as one of the largest global dental products companies with a comprehensive portfolio covering approximately 90% of dentists' clinical needs. The company's diversified offerings include dental implant systems, orthodontic solutions, diagnostic imaging technologies, and dental consumables, marketed under renowned brands such as Nobel Biocare, Ormco, DEXIS, Kerr, and Spark. With operations spanning over 130 countries and approximately 12,000 employees worldwide, Envista generated $2.5 billion in annual revenue in 2024. The company's products are found in an estimated 90% of dental clinics globally, supported by one of the industry's largest commercial organizations and distribution networks. Envista's business is organized into two main segments: Specialty Products & Technologies (including implant-based tooth replacements and orthodontic solutions) and Equipment & Consumables (covering diagnostic solutions and dental consumables). The company operates on the Envista Business System methodology, emphasizing continuous improvement, innovation, and customer-centricity to drive operational excellence and market leadership in the global dental industry.