Customer Service Representative - Full Time
UHS
Summary
The customer service rep is responsible to query all persons entering the hospital based upon a set of standardized questions related to their current health status prior to allowing entry into the building.
Job description
The screener will assure each person practices hand hygiene, and is wearing appropriate personal protective equipment, and completes the required question set. Visitors will be evaluated and directed appropriately.
During non-busy times, the screener will complete other duties such as logging of patient belongings, infectious disease review and reporting, data tabulation, report generation, and other duties as assigned.
Position Summary
Responsible for establishing a welcoming and professional atmosphere for all clients, customers, and employees. The CSS will be responsible for querying all guests based upon a set of standardized questions in accordance with service excellence standards.
The CSS will serve as a liaison to hospital staff and assist visitors and patients by anticipating their needs (ie. wayfinding, assistive transportation) in addition to efficiently addressing all guest services matters.
Expected to promote teamwork and quality service through daily communication and coordination with other departments. The CSS will develop and maintain positive work relationships by upholding our mission, vision, and values.
As the first point of contact, the CSS will remain alert, monitoring all activities and emergencies in the lobby and surrounding areas, resolving and/or escalating as required. Additionally, other duties include data collection, report generation, rounding on lobby areas, and other duties as assigned.
Qualifications
Essential Knowledge / Skills
- Good customer service and communication skills.
- Ability to adapt quickly to change in a positive manner.
- Ability to communicate effectively, both verbally and non-verbally. Positive attitude.
- Able to work in an organized and efficient manner.
- Able to use computer and Microsoft Office
- Ability to exercise initiative while remaining within job description boundaries.
- Attention to detail, accuracy and ability to maintain confidentiality.
- Must demonstrate effective interpersonal skills, oral and written communication skills in the English Language.
Minimum Essential Experience
One year of customer service experience preferred.
Minimum Essential Education
- High school diploma or equivalent
- Health care or caregiver training, preferred
Requirements
- High school diploma or equivalent
- Good customer service and communication skills
- Ability to adapt quickly to change in a positive manner
- Ability to communicate effectively, both verbally and non-verbally
- Able to work in an organized and efficient manner
- Able to use computer and Microsoft Office
- Ability to exercise initiative while remaining within job description boundaries
- Attention to detail, accuracy and ability to maintain confidentiality
- Must demonstrate effective interpersonal skills, oral and written communication skills in the English Language
- One year of customer service experience preferred
- Health care or caregiver training, preferred
Benefits
- Tuition Reimbursement
- Career Development Opportunities
- HealthStream Online Learning
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Drug Plans
- 401(K) With Company Match
- Discounted Stock Plan
- Pet Insurance
- SoFi Student Loan Refinancing Program
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.