Customer Service Representative
Hardy Diagnostics
Summary
We are looking for another dedicated person to join us. We have an immediate opening for a full time Customer Service Representative-Bilingual (Monday-Friday 12pm-5pm) at our facility in Springboro, OH. If you have a passion for excellence then we'd like to talk to you.
Job description
The Customer Service Representative provides customers with product availability, pricing, and delivery information; responds to general inquiries from customers; calls customers and sales personnel to provide updated information; manages time properly and prioritizes responsibilities to complete day-to-day tasks; takes on any additional functions related to customer service; adheres to high ethical standards of business in all aspects of the job, but especially toward customers.
Advanced level skills in Microsoft Word and/or Excel as well as previous customer service experience strongly preferred. Minimum requirements include a high school diploma/GED.
Requirements
- High school diploma or GED
- Advanced level skills in Microsoft Word and/or Excel (preferred)
- Previous customer service experience (preferred)
- Bilingual (preferred)
Benefits
- Profit-sharing
- 401(k) Matching
- Health Insurance
- Employee Stock Ownership Plan
- Training Opportunities
Company overview
Hardy Diagnostics is a leading manufacturer of microbiology culture media and diagnostic products, serving clinical, industrial, and research laboratories worldwide. Founded in 1980 and headquartered in Santa Maria, California, the company specializes in producing high-quality prepared culture media, diagnostic reagents, and laboratory supplies for microbiological testing. Hardy Diagnostics offers an extensive portfolio of products including selective and differential media, transport systems, identification kits, and quality control organisms. The company is particularly recognized for its innovative Chromogenic media formulations that enable rapid and specific identification of pathogenic microorganisms. With a strong commitment to quality control and regulatory compliance, Hardy Diagnostics serves hospitals, reference laboratories, pharmaceutical companies, and food safety testing facilities. The company maintains rigorous manufacturing standards and provides comprehensive technical support to ensure reliable diagnostic results across various applications including clinical microbiology, environmental monitoring, and industrial quality control.