Customer Service Representative II
Thermo Fisher
Summary
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results.
Job description
You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.
Requirements
- High school diploma and/or GED equivalent required
- Minimum 1 year of customer service experience, particularly in SSC/multinational environment preferred
- Government Body award or equivalent certification
- Strong written and verbal communication skills in English; additional European language proficiency highly valued
- Proficient in Microsoft Office applications
- Experience with ERP systems (Oracle/SAP) beneficial but not required - training provided
- Excellent attention to detail and accuracy in data entry and documentation
- Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
- Collaborative with positive attitude and exceptional teamwork skills
- Ability to work independently and take initiative in routine tasks
- Professional judgment and diplomacy in handling customer interactions
- Experience using CRM systems and customer service software preferred
- Ability to adapt to new processes and technologies
- Strong organizational skills and ability to prioritize effectively
- Flexibility to participate in cross-training and support activities as needed
- Location Requirement: This role requires full-time onsite support at 2170 Whitehaven Road, Grand Island, New York, with daily in-office attendance required
Benefits
- Medical, Dental & Vision
- Health Incentive Programs
- Employee Assistance Program
- Family Support Programs
- Commuter Benefits
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Accident Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
Company overview
Thermo Fisher Scientific is a global leader in serving science, with annual revenue of approximately $40 billion. The company provides a comprehensive portfolio of analytical instruments, equipment, reagents and consumables, software, and services for research, analysis, discovery, and diagnostics. Their mission is to enable customers to make the world healthier, cleaner, and safer by accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, and increasing laboratory productivity. Thermo Fisher serves pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies worldwide. The company operates through four business segments: Life Sciences Solutions, Analytical Instruments, Specialty Diagnostics, and Laboratory Products and Services.