Customer Service Representative - Laboratory Billing
Sentara Health
Summary
Sentara Health is hiring a customer service representative to work full time days with the billing and client services department in the consolidated lab.
Job description
A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
- High School education (required)
Experience
- Medical Terminology (preferred)
- Customer Service
- Data Entry
- Epic Beaker (preferred)
Requirements
- High School education (required)
- Medical Terminology (preferred)
- Customer Service
- Data Entry
- Epic Beaker (preferred)
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Paid Parental Leave
- Paid Military Leave
- Tuition Assistance
- Student Loan Repayment
- Adoption Reimbursement
- Fertility Reimbursement
- Surrogacy Reimbursement
- Emergency Backup Care
- Pet Insurance
- Legal Resources Plan
- Annual Discretionary Bonus
Company overview
Sentara Health is a leading not-for-profit integrated healthcare delivery system serving Virginia, northeastern North Carolina, and Florida. Founded in 1888 and headquartered in Hampton Roads, Virginia, Sentara operates 12 acute care hospitals across its service area, with 10 hospitals holding prestigious Magnet® recognition for nursing excellence. The organization employs approximately 34,000 healthcare professionals and serves over 1 million health plan members through its Sentara Health Plans division. As one of the top 20 largest not-for-profit integrated health systems in the United States, Sentara is nationally recognized for clinical quality, safety, and innovation. The system has received numerous accolades including Health Quality Innovator of the Year (2024), Forbes' "America's Best-In-State Employer" (2024), and inclusion in IBM Watson Health's "Top 15 Health Systems." Sentara's comprehensive services span hospital care, outpatient facilities, home health, hospice services, and specialized programs like the Nightingale air ambulance service, which has completed over 20,000 missions since 1982.