Customer Service Representative
Mercola
Summary
Support customers in achieving their health and wellness goals through education, guidance, and exceptional service.
Job description
Key Responsibilities
- Answer product and service questions across phone, chat, email, mail, and video channels.
- Educate customers on healthy lifestyle practices including nutrition, exercise, and stress management.
- Provide encouragement and practical strategies to support sustainable lifestyle change.
- Collaborate with Senior Health Coaches and direct customers for advanced guidance when appropriate.
- Place orders and maintain accurate customer records in CRM systems.
- Resolve complaints efficiently, ensuring full resolution and follow-up.
- Meet sales goals through thoughtful product recommendations and cross-selling.
- Document interactions and communicate issues to supervisors or management as needed.
Must-Have Qualifications
- High school diploma or equivalent.
- 2+ years customer service experience.
- 2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness).
- Strong verbal and written communication skills.
- Ability to remain calm under pressure and solve problems effectively.
- Proficiency with CRM or customer service software.
Preferred Qualifications
- Experience using health tracking or telehealth platforms.
- Demonstrated motivational or counseling experience.
Requirements
- High school diploma or equivalent
- 2+ years customer service experience
- 2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness)
- Strong verbal and written communication skills
- Ability to remain calm under pressure and solve problems effectively
- Proficiency with CRM or customer service software
- Experience using health tracking or telehealth platforms (preferred)
- Demonstrated motivational or counseling experience (preferred)
Benefits
- Medical, Dental & Vision
- Accident & Critical Illness Insurance
- Employee Assistance Program
- Life & AD&D Insurance
- Short & Long-Term Disability
- Flexible Spending Accounts
- Health Savings Accounts
- Dayforce Wallet
- Employee Discount
- 401(k) Matching
- Pet Insurance
- Wellness Program
- Paid Time Off
- 9 Paid Holidays
Company overview
Mercola is a prominent natural health and wellness company founded in 1997 by Dr. Joseph Mercola, an osteopathic physician and alternative medicine proponent. The company operates primarily through its highly trafficked website Mercola.com, which ranks among the top ten health websites on the internet and is recognized as the number one alternative health site. Mercola's business model centers on selling natural health products, dietary supplements, and personal care items through direct marketing channels. The company generates substantial revenue from vitamin supplements, natural health products, and alternative medicine treatments, with Dr. Mercola's net worth reportedly exceeding $100 million. Mercola.com receives approximately 1.9 million unique visitors monthly and employs aggressive direct-marketing tactics to promote its products. While the company positions itself as providing scientifically-backed health information, its practices and claims have faced persistent criticism from medical, scientific, and regulatory communities, including multiple FDA warnings for making illegal health claims about its products. The company maintains headquarters in Cape Coral, Florida, and operates with a workforce of 51-200 employees across North America and Asia.