Summary

National Seating & Mobility (NSM) is a leading provider of comprehensive mobility solutions and complex rehabilitation technology, specializing in custom seating and mobility systems for individuals with severe physical challenges. Founded in 1992 and headquartered in Franklin, Tennessee, the company offers 360-degree Complete Mobility Solutions that include customizing wheelchairs, installing chair lifts, and repairing mobility equipment. NSM serves a diverse clientele including children with birth defects such as Cerebral Palsy, Muscular Dystrophy, and Spina Bifida, as well as teens, adults, and seniors challenged with severe trauma, disease, and skeletal disorders. The company operates with a nationwide network of experienced professionals including master Assistive Technology Professionals (ATPs), compliance specialists, and clinical experts who navigate complex insurance regulations and state/federal laws to ensure proper equipment funding and delivery. NSM's mission focuses on empowering clients with independence and self-reliance through personalized mobility solutions, while maintaining strong relationships with healthcare providers and referral sources across the United States.

Job description

Duties and Responsibilities / Essential Functions

Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.
Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
Performs data entry of all pertinent information, including scanning documentation received.
Assists with the physical inventory at the direction of branch leadership.
Provides clerical support for the preparation of inventory documentation.
Completes follow up phone calls efficiently and professionally.

Required Education, Experience, & Competencies

High School Diploma or G.E.D.
Communication Proficiency
Computer Proficiency
Organizational Skills
Customer/Client Focus

Requirements

High School Diploma or G.E.D.
Communication Proficiency
Computer Proficiency
Organizational Skills
Customer/Client Focus

Benefits

401k
Company paid Long Term Disability
Tuition reimbursement

Company overview

National Seating & Mobility (NSM) is a leading provider of comprehensive mobility solutions and complex rehabilitation technology, specializing in custom seating and mobility systems for individuals with severe physical challenges. Founded in 1992 and headquartered in Franklin, Tennessee, the company offers 360-degree Complete Mobility Solutions that include customizing wheelchairs, installing chair lifts, and repairing mobility equipment. NSM serves a diverse clientele including children with birth defects such as Cerebral Palsy, Muscular Dystrophy, and Spina Bifida, as well as teens, adults, and seniors challenged with severe trauma, disease, and skeletal disorders. The company operates with a nationwide network of experienced professionals including master Assistive Technology Professionals (ATPs), compliance specialists, and clinical experts who navigate complex insurance regulations and state/federal laws to ensure proper equipment funding and delivery. NSM's mission focuses on empowering clients with independence and self-reliance through personalized mobility solutions, while maintaining strong relationships with healthcare providers and referral sources across the United States.