Customer Service Representative - Parts
Block Imaging Parts & Service LLC
Summary
In this role, you will deliver exceptional service by accurately identifying needs, providing timely solutions, and ensuring seamless order fulfillment within our Parts Sales team. You will build lasting relationships by combining technical knowledge with genuine care, helping customers feel confident and supported every step of the way.
Job description
Job Description Statement
In this role, you will deliver exceptional service by accurately identifying needs, providing timely solutions, and ensuring seamless order fulfillment within our Parts Sales team. You will build lasting relationships by combining technical knowledge with genuine care, helping customers feel confident and supported every step of the way.
Essential Job Duties
- Handle customer communication, follow-up, and sales transactions for medical imaging parts.
- Receive and manage incoming parts requests, locating parts from inventory or suppliers.
- Create parts quotes and negotiate pricing with suppliers.
- Build customer relationships through proactive follow-up and problem-solving.
- Collaborate professionally with the team and support additional duties as needed.
- Other duties as assigned.
Role Competencies
- Ability to set goals, meet deadlines, and stay organized.
- Strong problem-solving skills with initiative and critical thinking.
- Capable of managing multiple projects while meeting timelines.
- Skilled at building positive relationships with team members, customers, and vendors.
- Flexible, confident, and team-oriented, fostering communication and shared success.
Experience and Education Requirements
Preferred Experience
- 1–3 years of experience in a customer service, order processing, or sales support role, preferably in a technical, logistics, or parts-related industry.
- Experience working with customers in a fast-paced environment, managing requests, and resolving issues with a strong focus on accuracy and timeliness.
Education (or equivalent experience)
- Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.
Requirements
- 1–3 years of experience in a customer service, order processing, or sales support role
- Experience in a technical, logistics, or parts-related industry preferred
- Bachelor’s Degree or equivalent required
- Ability to set goals, meet deadlines, and stay organized
- Strong problem-solving skills with initiative and critical thinking
- Capable of managing multiple projects while meeting timelines
- Skilled at building positive relationships with team members, customers, and vendors
- Flexible, confident, and team-oriented
Company overview
Block Imaging Parts & Service LLC is a leading global provider of medical imaging equipment parts, service, and refurbished systems. Founded in 1997 and headquartered in Holt, Michigan, the company operates as an independently led organization jointly owned by Siemens Healthineers and CommonSpirit Health through a unique 2023 joint venture. The company specializes in buying, selling, and servicing all modalities of medical imaging equipment including MRI, CT, PET/CT, C-arm, X-ray, mammography, and ultrasound systems from major manufacturers like Siemens, GE, Philips, and Toshiba. With over 40,000 parts in stock across all modalities and a 120,000-square-foot ISO-9001 certified refurbishment facility, Block Imaging serves healthcare providers in more than 100 countries worldwide. The company offers comprehensive service solutions including full-service repair, preventative maintenance, remote diagnostics, and flexible service plans without contracts. Their mission, centered on the belief that "People Matter," focuses on providing second chances for both imaging equipment and the people who depend on them, while addressing healthcare access challenges through innovative service models and global distribution capabilities.