Customer Service Representative
RX MEDICAL LLC
Summary
Are you a natural problem-solver who loves keeping things running smoothly? We're looking for a Customer Service Representative to join our team and play a key role in supporting patients, customers, and sales partners in the medical device space. In this role, you'll help drive workflow efficiency across our customer service team and keep our patient billing and invoicing goals on track — all from the comfort of your home office. This is a remote position, but because our team collaborates closely with local operations, candidates must live in the Dallas–Fort Worth metro area.
Job description
What You'll Do
- Process direct customer orders and bill-only surgeries quickly and accurately, confirming with customers and sales reps — ideally same-day
- Create price quotes to support sales reps and customers in hospital and clinic settings
- Own the processing and collection of purchase orders within established timelines
- Deliver friendly, high-quality customer service by phone when needed
- Keep customer contact information accurate and up to date in our software systems
- Contribute in daily and weekly team meetings — share ideas, flag concerns, and provide back-order status updates
- Take initiative on projects and solutions that support larger business goals
- Partner with your supervisor on regular check-ins to track training progress and growth
- Uphold strict privacy standards for customers (HIPAA), employees, and the company, including maintaining any required certifications
What Makes You a Great Fit
- You handle a high volume of calls, texts, and emails each day with positivity and professionalism
- You build strong working relationships and thrive as part of a team
- You think critically and creatively when solving problems — and take ownership of the outcome
- You're self-motivated, organized, and skilled at managing multiple priorities in a deadline-driven environment
- You're comfortable with technology, including Microsoft 365, and eager to learn new software — this position requires heavy Excel usage
Requirements
- Associate or bachelor's degree preferred
- 1–2 years of experience in customer service or collections preferred
- Ability to lift, push, pull, and carry up to 50 lbs
- Willingness to work flexible hours as needed, including occasional evenings and weekends
- Willingness to complete corporate training — fully paid for by the company
- Must reside in the Dallas–Fort Worth area
Training & Onboarding
We set you up for success! Expect about 3 months of ramp-up time if you have a customer service background, or up to 6 months if you're newer to the field. Either way, you'll have the support and training you need to grow into the role with confidence.
Requirements
- Associate or bachelor's degree preferred
- 1–2 years of experience in customer service or collections preferred
- Ability to lift, push, pull, and carry up to 50 lbs
- Willingness to work flexible hours as needed, including occasional evenings and weekends
- Willingness to complete corporate training — fully paid for by the company
- Must reside in the Dallas–Fort Worth area
Company overview
RX MEDICAL LLC is an Oklahoma City-based medical device distribution company that operates as an independent sales agent and distributor for approximately 40+ medical device manufacturers, including major Fortune 500 companies such as Zimmer Biomet, Orthofix, and Breg. Founded in 2001, the company specializes in providing surgeons with the latest technological and innovative advances in orthopedic and neurosurgical devices. RX MEDICAL serves a diverse range of healthcare providers including surgeons, family practitioners, physician assistants, nurses, and hospitals across the continuum of care. The company's sales teams receive extensive clinical training on each product they represent, enabling them to provide comprehensive support and expertise to medical professionals. With 51-200 employees, RX MEDICAL focuses on delivering state-of-the-art orthopedic implants, insertion technology, and support products while maintaining a strong commitment to ethical business practices and exceptional customer service. The company operates as part of a family of healthcare businesses dedicated to improving patient outcomes through innovative medical technology solutions.