Customer Service Representative - Scheduling
Lincare
Summary
This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job description
Job Responsibilities:
- Actively participates in the training of all Customer Service personnel, including new hires
- Answer phone calls and emails
- Make outbound phone calls to schedule patients' appointments, including making reminder appointment calls
- Coordinate with Respiratory Therapist about schedules, patients, and any changes
- Resolve scheduling conflicts as they occur
- Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
Qualifications
- Strong communication skills
- Manage both inbound and outbound phone calls positively and professionally, including communicating with both patients and internal staff
- Carry out oral and written instructions
- Enter patient and medical information using company software
- Work both independently and as part of a team
- Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
- Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
- Knowledge of scheduling and basic computer skills are preferred
- Must be local to Clearwater FL home office
Education and Experience:
- High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
- Clerical or administrative experience a plus
- Knowledge of health care terminology helpful
- Basic computer program knowledge
Requirements
- Strong communication skills
- Manage both inbound and outbound phone calls positively and professionally
- Carry out oral and written instructions
- Enter patient and medical information using company software
- Work both independently and as part of a team
- Time-management and organizational skills
- Exceptional interpersonal and active-listening skills
- Must be local to Clearwater FL home office
- High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
- Basic computer program knowledge
Company overview
Lincare Holdings Inc. is a leading respiratory healthcare company and the largest distributor of home respiratory care equipment in the United States. Headquartered in Clearwater, Florida, the company serves approximately 1.8 million patients nationwide through its extensive network of over 700 locations across 48 states. As a subsidiary of Linde plc, Lincare specializes in providing comprehensive home respiratory therapy services and durable medical equipment, including oxygen therapy systems, nebulizers, sleep apnea products, ventilators, enteral therapy, and mobility aids. The company employs approximately 11,000 dedicated professionals, including 1,300 licensed clinicians who deliver personalized care directly to patients' homes. Lincare operates through a family of businesses that offer specialized services ranging from pediatric respiratory care to digital communication devices for patients with disabilities. With a strong focus on patient education and relationship-building, Lincare has established itself as a trusted provider in the home healthcare industry, transforming how respiratory care is delivered to improve patients' quality of life and overall well-being.