Customer Service Specialist - Bohemia, NY or Ann Arbor, MI
Sartorius
Summary
As the Customer Service Specialist, you will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery. Hybrid role - 3 days in the office based at our Bohemia, NY or Ann Arbor, MI site
Job description
What you will accomplish together with us:
- Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
- Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
- Check delivery times with internal departments and headquarters
- Maintain and ensure accuracy of contract terms, agreements and related documents
- Guarantee invoice verification and generate and distribute customer reports and service billings
- Assist in customer payment arrangements with finance department
- Take responsibility for the registration and follow up of all integrated solution leads and opportunities
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
- Update key products end user list
- Manage requests for technical documentation and quotation for customers
- Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
- Identify new tenders and complete tender documents with supervision (tender management)
- Provide reports on various topics, e.g. customer complaints on loss / delays
What will convince us:
- Bachelor's degree in business administration or similar
- 2+ years of work experience in customer service or order processing department
- Reporting skills
- Service and detail orientated
- Solid understanding of product and service portfolio
- Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
- Good communication and teamworking skills
- Proven software skills, e.g. Microsoft Office, SAP and any field management software
- Identification with our core values: Sustainability, Openness, Enjoyment
Requirements
- Bachelor's degree in business administration or similar
- 2+ years of work experience in customer service or order processing department
- Reporting skills
- Service and detail orientated
- Solid understanding of product and service portfolio
- Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
- Good communication and teamworking skills
- Proven software skills, e.g. Microsoft Office, SAP and any field management software
- Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
- Paid vacation
- Sick time
- Corporate holidays
- Community service day
- Flexible work schedules
- Medical plans
- Dental
- Vision
- EAP
- Wellness programs
- 401(k) Matching
- HSA
- FSA
- Transportation Commuter Account
- Basic Life Insurance
- AD&D
- Family Planning
- Women's Health
- Health Advocate
- Supplemental Life Insurance
- Legal Services
- LTD
- STD
- Critical Illness Insurance
- Student Loan Tuition Refinance
Company overview
Sartorius AG is a leading international partner for life sciences research and the biopharmaceutical industry, headquartered in Göttingen, Germany. Founded in 1870, the company operates through two main divisions: Lab Products & Services and Bioprocess Solutions. The Lab Products & Services division provides innovative laboratory instruments, consumables, and bioanalytics solutions for pharmaceutical, biopharmaceutical, and academic research laboratories, holding market leadership positions in laboratory balances, pipettes, and lab consumables. The Bioprocess Solutions division offers a comprehensive portfolio of single-use technologies covering all steps in biopharmaceutical production, including filtration, fermentation, cell cultivation, and fluid management systems. With over 13,500 employees across more than 60 locations worldwide, Sartorius generated approximately €3.4 billion in sales revenue in 2024. The company serves pharmaceutical and biotechnology companies, academic research facilities, and quality control laboratories, helping accelerate drug discovery and manufacturing processes while maintaining a strong focus on innovation through strategic acquisitions of complementary technologies.