Customer Service Specialist
Concierge Home Care
Summary
Schedule: rotating shift position of 3 days per week (12 hours: 8am - 8pm) and 1 weekend per month.
Job description
Your Role as a Customer Service Specialist
- Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
- Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
- Greet and assist company guests and visitors.
- Receive, sort, and forward incoming mail and publications.
- Sign for and distribute package deliveries.
- Order, receive, stock, and distribute office supplies as needed.
Qualifications
- Some college (required)
- One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
- Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
- Ability to work in a high-call environment
- eClinicalWorks experience
- Highly organized and able to multitask
- Self-motivated with strong attention to detail
- Excellent customer service and communication skills
- Bilingual - English/Spanish (preferred)
- Proficiency in Microsoft Office.
Schedule: rotating shift position of 3 days per week (12 hours: 8am - 8pm) and 1 weekend per month.
Requirements
- Some college (required)
- One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
- Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
- Ability to work in a high-call environment
- eClinicalWorks experience
- Highly organized and able to multitask
- Self-motivated with strong attention to detail
- Excellent customer service and communication skills
- Bilingual - English/Spanish (preferred)
- Proficiency in Microsoft Office
Benefits
- Paid Time Off
- Quarterly Bonuses
- 401(k)
- Employee Assistance Program
- Pet Insurance
- Legal Assistance
- Employee Referral Bonuses
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Mileage Reimbursement
- Data Plan Reimbursement
Company overview
Concierge Home Care is a specialized home health care services provider that delivers personalized medical care and support services to patients in the comfort of their own homes. As a healthcare provider in the home health care sector, the company focuses on delivering comprehensive care solutions that enable patients to maintain their independence while receiving necessary medical attention. Their services typically include skilled nursing care, physical therapy, occupational therapy, speech therapy, and medical social services, all tailored to meet individual patient needs. The company operates with a patient-centered approach, emphasizing quality care coordination and continuity of services. By bringing healthcare directly to patients' homes, Concierge Home Care helps reduce hospital readmissions, improves patient outcomes, and enhances overall quality of life for individuals with chronic conditions, post-surgical needs, or age-related health challenges. Their model represents the growing trend in healthcare toward more accessible, convenient, and cost-effective care delivery outside traditional clinical settings.