Customer Service Specialist
Novonesis
Summary
The Customer Service Representative (CSR) Specialist is responsible for maintaining and increasing customer loyalty by delivering customer satisfaction by coordinating delivery of the right product, in the right package, with the right documentation, at the right time, in the right place, including domestic and export orders. The CSR plays a vital role in focusing our organization on the needs of our customers.
Job description
Key responsibilities in this role:
- Managing established Novonesis Customers including updating customer master info in SAP, maintaining NZ Market set up.
- Processing new customer orders.
- Managing all open sales orders including communicating changes or delays to customers and processing rush orders.
- Serving as “point person” for Field Sales on customer issues.
- Conducting new customer onboarding.
- Handling complaints and problem solving.
- Contributing ideas for improvement for current procedures and systems.
What you'll need to be successful in this role:
- BS or BA in Science or Business preferred, with a minimum of one-year relevant experience. May consider an associate degree plus three (3) years customer service or five (5) years of customer service experience in a technical company with no degree.
- Ability to master Enterprise Resource Planning (SAP) and Customer Relationship Management (e.g. Salesforce) software, Microsoft Office Suite (e.g. Outlook, Teams, Word, Excel.
- Excellent communication skills including written, verbal, telephone, and virtual.
- Ability to prioritize tasks.
- Visual acuity, motor skills and manual dexterity to perform key responsibilities of job.
- Willing to travel as needed for team events, as well as customer visits.
Requirements
- BS or BA in Science or Business preferred
- Minimum of one-year relevant experience
- May consider an associate degree plus three (3) years customer service
- Or five (5) years of customer service experience in a technical company with no degree
- Ability to master Enterprise Resource Planning (SAP) and Customer Relationship Management (e.g. Salesforce) software
- Microsoft Office Suite (e.g. Outlook, Teams, Word, Excel)
- Excellent communication skills including written, verbal, telephone, and virtual
- Ability to prioritize tasks
- Visual acuity, motor skills and manual dexterity
- Willing to travel as needed
Benefits
- 401(k) Matching
- Paid Vacation
- Paid Holidays
- Wellness Time
- Medical, Dental & Vision
- Life Insurance
- Healthcare Savings Account
- Employee Assistance Program
- Parental Leave
- Tuition Reimbursement
Company overview
Novonesis is a global biotechnology leader formed in January 2024 through the historic merger of two Danish bioscience icons, Novozymes and Chr. Hansen. As the world's leading biosolutions partner, the company leverages the power of biology to transform how we produce, consume, and live. With approximately 10,000 employees worldwide, Novonesis operates across more than 30 industries, providing innovative biological solutions that address global challenges in food systems, human health, agriculture, and environmental sustainability. The company's extensive biological toolbox includes enzymes, microbes, probiotics, and functional proteins that enable customers to create more sustainable products and processes. Novonesis serves diverse sectors including food and beverages, household care, agriculture, animal health, and human health, helping businesses reduce chemical use, lower carbon emissions, and improve resource efficiency while delivering better products to consumers. With a strong commitment to sustainability and innovation, Novonesis is positioned to lead the global biosolutions revolution, driving positive change for both business and society.