Customer Service Support Representative - Onsite
Labcorp
Summary
Labcorp is seeking an on-site Customer Service Representative to join our team in Itasca, IL.
Job description
Work Schedule
Monday-Friday, 11:00am-7:30pm with rotating holidays.
Job Responsibilities
- Act as a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Labcorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Minimum Qualifications
- High School Diploma or GED
- 3 months or more of customer service experience
Preferred Qualifications
- Associate's degree
- 3 months or more of contact center or call center environment
- 3 months or more of healthcare industry experience, such as a physician's office or a hospital
- Bilingual in Spanish
Additional Job Standards
- Proficient with Microsoft Office programs
- Experience with Salesforce.com and/or Laboratory Information Systems
- Possess a high level of professionalism and a strong customer service orientation
- Ability to work independently and within a team environment
- High level of attention to detail with the ability to prioritize and multitask
- Ability to work in a fast paced production environment and meet established turn-around times
- Strong communication skills; both written and verbal
- Ability to handle the physical requirements of the position
- Flexibility to work overtime or other shifts depending on business needs
Requirements
- High School Diploma or GED
- 3 months or more of customer service experience
- Proficient with Microsoft Office programs
- Experience with Salesforce.com and/or Laboratory Information Systems
- Strong communication skills; both written and verbal
- High level of attention to detail with the ability to prioritize and multitask
- Ability to work in a fast paced production environment
- Ability to work independently and within a team environment
- Flexibility to work overtime or other shifts
Benefits
- Medical, Dental & Vision
- Life Insurance
- Short & Long Term Disability
- 401(k)
- Paid Time Off
- Flexible Time Off
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company overview
Labcorp (Laboratory Corporation of America Holdings) is a global leader in life sciences and diagnostics, providing comprehensive clinical laboratory services and end-to-end drug development solutions. Founded in 1978 and headquartered in Burlington, North Carolina, the company operates one of the world's largest clinical laboratory networks, serving patients, physicians, hospitals, and pharmaceutical companies worldwide. Labcorp's services encompass a wide range of diagnostic testing, including routine and esoteric tests, as well as clinical trial management, central laboratory services, and biomarker development. The company plays a critical role in healthcare by delivering vital information that enables better medical decisions, supports drug development, and improves patient outcomes. With a strong focus on innovation and technology, Labcorp continues to advance precision medicine and transform healthcare through data-driven insights.