Customer Services Support Operator - SE
Siemens Healthineers
Summary
LOCATION: Cary, NC - HYBRID; Hours of Operation Shifts: M-F; between 0900 - 1800
Job description
Your role
- You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
- You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
- You own customer communications E2E for all service events.
- You navigate complex discussions with customers when scheduling appointments.
- You manage and apply prioritization logic that aligns with customer commitments.
- You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
- You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
- You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
Your expertise
- A Bachelor’s degree or equivalent experience.
- Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
- Knowledge of SAP is preferred but not required
- Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
- Ability to support complex projects and determine the critical path to improve timely performance is essential
- The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
- Strong organizational and time management skills with exceptional attention to detail is required
- The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
- Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
- Customer facing experience is preferred
- Experience in medical device or healthcare environment preferred
LOCATION: Cary, NC - HYBRID; Hours of Operation Shifts: M-F; between 0900 - 1800
Requirements
- A Bachelor’s degree or equivalent experience.
- Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
- Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
- Ability to support complex projects and determine the critical path to improve timely performance is essential
- The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
- Strong organizational and time management skills with exceptional attention to detail is required
- The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
- Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
- Customer facing experience is preferred
- Experience in medical device or healthcare environment preferred
- Knowledge of SAP is preferred but not required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking
- Public transportation
- Paid time off
- Paid sick and safe time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.