Customer Success Administrator
Belmar Pharma Solutions
Summary
Help our patients and providers optimally work with all the different companies under the Belmar Pharma Solutions umbrella. The more we can educate our customers at the start, the better experience they will have when working with us. This can include educating clinics about proper prescription submittal and creating awareness of common problems. The person in this role will also help set realistic expectations with patients and providers about turnaround time and prescribing limitations based upon compound beyond use dates.
Job description
Responsibilities
- Works with sales team to ensure seamless process for new practices and providers
- Proactively contact new customers and manage a positive transition for the customer from the sales team
- For interested clinics, schedule virtual onboarding/welcome meetings
- Understand customer needs
- Help reduce customer errors through education and training
- Educate patients and providers about products and services offered by BelmarPharma Solutions
- Perform virtual onboarding trainings to educate clinics on the ways of BelmarPharma Solutions, including Beyond Use Dating in compounds, common prescribing mistakes and how to prevent them, internal workflows for patient pay or clinic pay practice models
- Utilize portal team and consulting pharmacist as needed
- Develop and maintain a positive business relationship with the sales organization at all levels to facilitate sales growth through proper onboarding
- Follows all policies and procedures set forth by the Company
- Maintains compliance with Company and protected health information patient confidentiality requirements
- Performs other duties as assigned
Qualifications
- High School Diploma or Equivalent
- 3+ years of sales or customer service experience required
- Strong understanding of legal prescription requirements
- Demonstrated customer service, problem solving and analytical experience
- Strong written and oral communication skills including the ability to listen effectively to customers to gain an understanding of their needs and communicate information clearly and effectively
- Ability to research and problem solve, using analytical and critical thinking skills
- Solid interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and to foster a positive work environment
- Strong organizational, attention to detail and follow-through skills
- Ability to effectively prioritize and execute tasks on time in a fast paced and changing environment
- Strong computer skills (Microsoft Office products)
- Experience working with a variety of virtual meeting platforms (Zoom, Microsoft Teams)
Physical Requirements
Typical office environment, working on computer and phones for long periods of time. Sitting, kneeling, bending, twisting, reaching.
Requirements
- High School Diploma or Equivalent
- 3+ years of sales or customer service experience required
- Strong understanding of legal prescription requirements
- Demonstrated customer service, problem solving and analytical experience
- Strong written and oral communication skills
- Ability to research and problem solve using analytical and critical thinking skills
- Solid interpersonal, collaborative, and relationship-building skills
- Strong organizational, attention to detail and follow-through skills
- Ability to effectively prioritize and execute tasks on time in a fast paced and changing environment
- Strong computer skills (Microsoft Office products)
- Experience working with a variety of virtual meeting platforms (Zoom, Microsoft Teams)
Benefits
- Health coverage
- 401(k) with 5% match
- Paid time off
- Holidays
- $500 referral bonuses
- Reduced-cost prescriptions
Company overview
Belmar Pharma Solutions is a leading national compounding pharmacy organization specializing in personalized hormone therapies and compounded medications. Founded in 1985 in Golden, Colorado, the company has grown from a single family-owned compounding pharmacy into a comprehensive network of Compounding Centers of Excellence across the United States. Belmar operates both 503A patient-specific compounding pharmacies and 503B FDA-registered outsourcing facilities dedicated to sterile manufacturing, particularly hormone pellets. The company focuses on women's and men's hormone health, sexual wellness, and age-related health changes, providing customized medications that mainstream pharmaceutical companies cannot offer. With facilities in Colorado, Florida, Wisconsin, Arizona, Kansas, and Utah, Belmar serves patients and healthcare providers in all 50 states, maintaining strict compliance with FDA regulations and industry standards while pioneering innovative compounding solutions for personalized healthcare.