Customer Success Executive (Honolulu, HI)
Philips
Summary
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Job description
Your role
- Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
- Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.
- Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account.
- Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption.
- Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.
You're the right fit if
- You’ve acquired 5+ years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or similar. Hospital healthcare or med device industry experience is required.
- Strong executive influence, a strategic mindset and cross-functional leadership, both internally and externally.
- Knowledge of tools such as Salesforce to evaluate, manage and present KPIs and success planning out to leadership.
- A deep understanding of hospital networks and workflows. Hospital patient monitoring knowledge is highly preferred.
- You have a bachelor's or master’s degree (or equivalent) or 9+ years of above-related experience. A current Gainsight certification is a plus.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You’re an excellent written and verbal communicator, with proficiency in developing presentations and reports.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a field role. 50-75% of local travel is to be expected.
Requirements
- 5+ years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or similar
- Hospital healthcare or med device industry experience is required
- Strong executive influence, strategic mindset, and cross-functional leadership
- Knowledge of tools such as Salesforce to evaluate, manage and present KPIs
- Deep understanding of hospital networks and workflows
- Bachelor's or master's degree (or equivalent) or 9+ years of related experience
- Excellent written and verbal communication skills
- Proficiency in developing presentations and reports
- Must reside in or within commuting distance to Honolulu, HI
- US work authorization required; no visa sponsorship
Benefits
- Paid Time Off
- 401(k) up to 7% match
- Health Savings Account
- Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.