Customer Success Manager, Enterprise
Watershed
Summary
Watershed is on a mission to turn sustainability data into a lever for business transformation. Our customers use our platform to uncover insights hidden in their operations, supply chains, and financial systems, then act on those insights to drive resilience and competitive advantage. We're hiring mission-driven Customer Success Managers to partner with our Mid-Market and Enterprise accounts as they transform how they operate.
Job description
The role
Watershed is on a mission to turn sustainability data into a lever for business transformation. Our customers use our platform to uncover insights hidden in their operations, supply chains, and financial systems, then act on those insights to drive resilience and competitive advantage. We're hiring mission-driven Customer Success Managers to partner with our Mid-Market and Enterprise accounts as they transform how they operate.
What you'll do
- Own the commercial health of your book, driving retention and identifying opportunities for growth.
- Build trust with key stakeholders and executives, showing how sustainability data supports their broader business goals.
- Help customers achieve their sustainability goals and map the work that we are doing with them to the value Watershed is driving and how that ties to the customers' business outcomes.
- Serve as the voice of the customer and provide internal feedback to our product and services teams on how we can better serve customers to maximize value and retention.
- Proactively identify risk and develop the plans for mitigating the risk, working with cross-functional partners on execution.
You might be a fit if you
- Proven success building relationships, especially with enterprise customers at an executive level.
- Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those.
- Have excellent communication skills, both written and verbal. You have experience working on customer-facing work at the enterprise level.
- Commercially fluent, partnering with Sales on renewals and expansions.
- Highly organized, managing a larger portfolio of enterprise accounts while driving outcomes.
- Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.
The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles).
Requirements
- Proven success building relationships, especially with enterprise customers at an executive level
- Ability to ask the right questions to understand underlying needs
- Ability to work with sales, product, and services teams
- Excellent written and verbal communication skills
- Experience working on customer-facing work at the enterprise level
- Commercially fluent, partnering with Sales on renewals and expansions
- Highly organized, managing a larger portfolio of enterprise accounts
- Curious and adaptable
- Willing to work from an office 4 days per week
- Up to 10%+ travel
Benefits
- Equity
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Unlimited paid time off
- Paid parental leave
- Fertility programs
- Mental health programs
Company overview
Watershed is a leading climate technology company that provides enterprise-grade software for carbon measurement, reporting, and reduction. The company specializes in helping organizations measure their carbon footprint across all three scopes of emissions, develop science-based reduction strategies, and achieve their climate goals. Watershed's platform integrates with various data sources including financial systems, supply chain data, and operational metrics to provide comprehensive carbon accounting. The company serves a diverse range of clients from Fortune 500 companies to high-growth startups across multiple industries. Watershed's technology enables businesses to track emissions in real-time, identify reduction opportunities, and report progress to stakeholders and regulatory bodies. As climate regulations become more stringent and investor pressure increases, Watershed's solutions help organizations navigate the complex landscape of carbon management while driving meaningful environmental impact.