Customer Success Manager - Tampa, FL
Siemens Healthineers
Summary
Conducts all relevant project management activities for various kinds of service projects with internal focus to meet respective project goals in terms of time, cost, and quality.
Job description
Service Area – Tampa, FL. Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM.
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Success Manager you will be responsible for:
- Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners
- Communicates information between customer and Siemens stakeholders (Sales & Service)
- Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources. Communication to assigned accounts is an essential part of this activity. In addition, provides the sales team with regular updates
- Analyzes Preventive Maintenance (PM) and Update Instruction (UI) activity for all FLs at assigned sites and communicates directly with Customer Call Center (CCC) and CSE resources to deliver 100% compliance
- Acts as liaison between Siemens service team and accounts in-house service (Biomed/Clinical Engineering)
- Conducts billing validation, oversees the Purchase Order (PO) process (to include creation and approval request for vendor services) and performs any other service-based administrative activity
- Manages escalations between internal and external service providers
This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:
- Establishes and maintains close working relationships with the customer, local Service Operations Manager (RSM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources
- Understands the organizational structure of assigned accounts business, along with that of the Siemens service and sales support teams
- Is the “Voice of the Customer”
- Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations
- Supports all aspects of service delivery and daily operations
Required skills to have for the success of this role:
- BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred
- Minimum of 3 years professional experience with a background in supporting multivendor imaging & biomedical technology maintenance operations excellence
- Acts as advisor to customer management and business partners on asset management matters
- Excellent communication skills – verbal, written, presentation
- Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs
Requirements
- BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred
- Minimum of 3 years professional experience with a background in supporting multivendor imaging & biomedical technology maintenance operations excellence
- Acts as advisor to customer management and business partners on asset management matters
- Excellent communication skills – verbal, written, presentation
- Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Life Insurance
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Paid Parking/Public Transportation
- Paid Time Off
- Paid Sick and Safe Time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.