Customer Success Specialist (Raleigh, NC)

What will you be doing?

As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role will be instrumental in delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts.

• Lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews.
• Serve as front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs).
• Train and educate clinical staff on product features, best practices, and workflow integration to embed LEAF into daily operations.
• Troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience.
• Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments.
• Leverage LEAF's suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI.
• Identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies.
• Identify expansion opportunities within current accounts and qualify new leads based on clinical insights and networking.
• Contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights.

What will you need to be successful?

To thrive in this role, you'll bring a strong clinical foundation—ideally as a Registered Nurse—and a bachelor's degree is preferred. You should have at least three years of clinical experience, with prior exposure to clinical technology platforms being highly desirable. A solid understanding of hospital turning and repositioning protocols will help you support workflow integration and drive utilization of the LEAF platform.

Your ability to analyze data and extract actionable insights will be key, so strong data analytics skills are essential. You'll also need to be confident presenting, training, and communicating with diverse clinical teams. Since this role involves supporting accounts across multiple regions, you must be comfortable traveling up to 50% as needed.

Success in this position requires a self-starter mindset and a passion for innovation, patient care, and improving clinical outcomes. You'll work closely with cross-functional teams, so being collaborative and team-oriented is a must.