CUSTOMER SVC REP II - Government Department
UHS
Summary
Customer Service Rep II is responsible for the maintenance and processing of patient accounts, the follow up and resolution of Commercial, Managed Care and third-party insurance accounts receivable balances.
Job description
Assures all insurance codes and financial classes are correct in a precise and quality manner. Properly documents the patient account with actions taken to resolve the issue(s).
- Review payer EOB to determine appropriate follow up based on internal procedures.
- Utilize Cobius to review and track the life of a denial.
- Checks claim status via online and through the Payer Portals.
- Checks eligibility and updates of the insurance plan based on verified insurance coverage.
Requirements
- 3-5 years healthcare/collection experience and or equivalent experience in a hospital setting
- 2-3 Years Claims Collections Experience in Health care
- Preferably experience with Medicaid and Workers Compensation programs
- Acute Care Setting experience in a hospital or doctor's office (back office preferred)
- Demonstrated knowledge of insurance billing relating to patient reimbursement
- Communicates clearly and effectively to all levels of an organization
- High School or equivalent
- Computer proficiency to include word processing, spreadsheet, database, and patient accounting system
- Microsoft Office Suites proficiency
- Ability to understand and know how to read an EOB
- Type 55 WPM
Benefits
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Career Training
- Professional Development Support
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.