Customer Technical Support Specialist - ONSITE
Danaher Corporation
Summary
The Customer Technical Support Specialist will be responsible for driving efficiency and productivity within the field service organization while delivering positive customer experience. This position reports to Customer Technical Support Supervisor, is part of the Customer Technical Support Team, and will be fully ONSITE at our facility in Indianapolis, IN.
Job description
In this role, you will have the opportunity to:
- Provide key entry point for technical phone assistance for our customers and encompasses the following important work initiatives
- Respond to customer calls, assessing customer’s requirements and determining the most cost-effective solution(s) to the customer’s problems.
- The incumbent provides general technical consult distinguishing among hardware, software, application and /or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource
Requirements
- Associate’s degree in Electronics or Biomedical
- 1+ years experience in a laboratory environment OR biomedical or medical instrument operation
- 2+ years of customer service experience
- 2+ years of remote troubleshooting
Benefits
- Health care program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.