Customs Director
Thermo Fisher Scientific
Summary
The Director, Custom & Clinical Solutions is responsible for leading PSX Custom Solutions business, with full portfolio, operational, and financial accountability (P&L). The role defines and executes the long-term strategy for the Custom portfolio, translating customer needs into commercially successful solutions while building scalable capabilities that enable transition into standardized products and future diagnostic applications.
Job description
How will you make an impact:
Business Leadership
- Own the Custom & Clinical Solutions business with full P&L responsibility.
- Define and execute the long-term strategy for the Custom portfolio.
- Drive profitable business growth through effective portfolio management, pricing, and resource allocation.
- Develop annual operating plans, revenue forecasts, and profitability targets.
Portfolio Strategy
- Define the strategic direction and roadmap for the Custom business.
- Prioritize investments based on strategic value, customer impact, technical feasibility, and financial return.
- Lead the transition of successful custom projects into standard products in collaboration with Translational R&D and Product Management.
Customer & Commercial Leadership
- Build trusted relationships with pharmaceutical, biotechnology, diagnostics, and academic customers.
- Partner with Business Development and Commercial teams to identify and prioritize strategic opportunities.
- Translate customer requirements into differentiated and commercially viable solutions.
- Lead executive customer discussions and complex negotiations.
Business & Financial Management
- Own project financials, business cases, and pricing strategies.
- Ensure pricing reflects market value while maintaining healthy margins.
- Review portfolio performance and optimize resource allocation.
- Implement KPIs and dashboards for revenue, pipeline, profitability, and project execution.
Regulatory & Market Leadership
- Maintain strong understanding of the diagnostic market and evolving regulatory landscape.
- Ensure portfolio strategy aligns with future clinical and diagnostic opportunities.
- Partner with Regulatory and Quality organizations to enable compliant solution development.
Organizational Leadership
- Lead and develop a multidisciplinary team focused on execution, collaboration, and customer success.
- Drive change management and organizational development.
- Foster an entrepreneurial mindset while ensuring disciplined execution.
- Coach leaders and build future organizational capabilities.
Cross-functional Leadership
- Lead cross-functional governance to ensure alignment between customer needs, business priorities, and technical execution.
- Collaborate closely with: Business Development, Commercial, Product Management, R&D, Translational R&D, Operations, Regulatory Affairs, Quality, Finance, Clinical Affairs.
How will you get here:
Education
- PhD or Master's degree in Life Sciences, Biotechnology, Molecular Biology, Bioengineering, or related field.
- MBA or equivalent business education is preferred.
Experience
- 12+ years of leadership experience in Life Sciences, Diagnostics, Biotechnology, or Healthcare.
- Proven experience in Product Management, Business Development, General Management, or Strategy.
- Experience owning business performance and financial accountability.
- Strong understanding of diagnostics, regulated products, and pharmaceutical customer workflows.
- Demonstrated success leading cross-functional organizations and complex customer engagements.
Success in this role includes:
- Revenue growth and profitability
- Achievement of P&L objectives
- Business development pipeline growth and conversion
- Customer satisfaction and retention
- Successful delivery of custom projects
- Number of custom projects transitioned into standard products
- Portfolio profitability and pricing performance
- Cross-functional execution and delivery
- Employee engagement and talent development
Requirements
- PhD or Master's degree in Life Sciences, Biotechnology, Molecular Biology, Bioengineering, or related field
- MBA or equivalent business education is preferred
- 12+ years of leadership experience in Life Sciences, Diagnostics, Biotechnology, or Healthcare
- Proven experience in Product Management, Business Development, General Management, or Strategy
- Experience owning business performance and financial accountability
- Strong understanding of diagnostics, regulated products, and pharmaceutical customer workflows
- Demonstrated success leading cross-functional organizations and complex customer engagements
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health incentive programs
- Employee assistance program
- Family support programs
- Commuter benefits
- Tuition reimbursement
- Paid time off
- Paid holidays
- Paid parental leave
- Accident insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) retirement plan
- Employee stock purchase plan
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.