Data Entry Clerk - Billing I

Responsibilities

• Research, obtains and enters missing information/demographics for completion of accessions.
• Conducts data entry for completion of accessions.
• Demonstrates competency in eligibility, billing and receivable systems and associated applications.
• Educates external customers on how to provide complete billing information and avoid additional contacts for information.
• Informs customers of billing problems/issue findings and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
• Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
• Responds to account inquires through written correspondences if unable to resolve via phone.
• Handles sensitive client and patient interactions.
• Maintains timely, accurate documentation for all appropriate transactions.
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
• Reports problems, errors, and denial trends to management including PHI breaches.
• Ability to work independently and as part of a team.
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
• Other duties and tasks as required/cross functional training.

Qualifications

Required Qualifications:

• High School Diploma; GED or equivalent work experience.
• 1+ years of customer service experience in customer services, phone support role, or medical billing office.
• 1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
• Consistent attendance with ability to meet work schedule including the required training period.
• Successful completion of the new hire training and demonstrated proficiency required.

Preferred Qualifications:

• Some college preferred.
• Previous medical terminology experience.
• May be a certified medical coder or involved with medical coding.
• Understands multiple billing requirements across varies payers and states.
• Prior experience in a call center setting

Soft Skills:

• Ability to resolve calls, avoiding escalated complaints.
• Ability to exhibit empathy and be courteous to callers.
• Ability to triage and handle escalated situations.
• Ability to work in a fast-paced environment.
• Ability to adapt to changes.
• Ability to develop and maintain client relationships.
• Ability to have Excellent communication skills, both verbal and written.
• Ability to multi-task.