Data Entry Technician I

Position Summary

The Pharmacy Technician – Billing & Data Entry is responsible for accurately entering prescription orders, processing pharmacy billing, and providing exceptional customer service to patients, providers, and account managers. This position plays a critical role in ensuring timely and accurate prescription processing while maintaining compliance with state and federal regulations. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and can effectively manage multiple priorities while maintaining a high level of accuracy.

Key Responsibilities

• Accurately enter prescription orders into the pharmacy management system.
• Investigate and resolve billing rejections
• Answer and manage inbound telephone calls (approximately 30–35 calls per day) from patients, healthcare providers, account managers, and other stakeholders.
• Provide courteous, professional, and timely customer service while resolving questions related to prescriptions, billing, and medication orders.
• Communicate with providers' offices to clarify prescription orders and obtain necessary information.
• Collaborate with pharmacists and other pharmacy staff to ensure efficient workflow and timely prescription processing.
• Maintain patient confidentiality and comply with HIPAA and all applicable pharmacy regulations.
• Prioritize workload to meet productivity, quality, and turnaround time expectations.
• Document all communications and interventions accurately within the pharmacy system.
• Assist with other pharmacy operational duties as assigned.

Qualifications

• Valid Texas State Board of Pharmacy Technician certification.
• At least 2 years of hands-on experience in a pharmacy data entry or operations role.
• High school diploma or equivalent.
• Certified Pharmacy Technician (CPhT).
• At least one year of experience using pharmacy software and data management systems.
• Exceptional attention to detail, strong organizational skills, and the ability to work efficiently in a fast-paced environment.
• Must be punctual and adaptable to changing priorities.

Preferred

• Experience in a compounding pharmacy operations setting.
• Experience with prescription order entry and pharmacy billing.
• 2 years of hands-on experience in a pharmacy data entry or operations role.
• Knowledge of third-party insurance processing and claim adjudication.
• Proficiency with the LifeFile pharmacy system.

Physical Requirements

• Ability to sit for extended periods of time at a desk and working on a computer
• Ability to communicate effectively in person, over the phone, or via virtual meeting
• Ability to maintain focus in a typical office environment with moderate noise levels
• Ability to perform repetitive motions with hands and arms, such as typing.