Data Governance Specialist

Responsibilities

• Receive, assess, process, and triage Gov360 requests, confirming completeness, clarifying business needs, identifying dependencies, and routing each request to the appropriate governance pathway or subject-matter expert.
• Perform initial risk-based assessments using established criteria; identify requests that may require enhanced review, escalation, additional controls, or cross-functional input.
• Manage assigned requests through completion by coordinating stakeholder input, tracking decisions and action items, maintaining status, and following up on open items to support timely resolution.
• Partner with Legal, Privacy, Information Security, Quality, Compliance, Data, AI, and R&D business representatives to define and maintain high-risk use cases, decision criteria, required evidence, and escalation triggers.
• Maintain accurate, complete, and audit-ready records in Gov360, including request documentation, assessments, decisions, conditions, approvals, supporting evidence, and closure information.
• Analyze recurring questions, case trends, bottlenecks, and user feedback; recommend and implement practical process improvements that reduce burden, eliminate unnecessary steps, improve consistency, and strengthen the user experience.
• Create, revise, and maintain Gov360 procedures, work instructions, job aids, templates, FAQs, decision trees, and other guidance so they remain clear, current, and aligned with approved governance requirements.
• Develop and deliver role-based Gov360 training, onboarding, office hours, and targeted communications for requestors, reviewers, and governance partners; assess training needs and incorporate lessons learned.
• Prepare and monitor operational metrics, dashboards, and reports covering request volume, status, cycle time, aging, outcomes, escalations, and recurring risk themes; highlight issues requiring management attention.
• Support governance program initiatives, system or workflow enhancements, user acceptance testing, inspection or audit readiness, and other continuous-improvement activities as assigned.

Qualifications

• Bachelor's degree in law, risk management, or related field. An advanced degree or relevant certification is preferred.
• Typically 1-2 years of relevant experience in data governance, information governance, risk assessment, compliance, quality, business operations, process management, or a related area; pharmaceutical, biotechnology, healthcare, or another regulated-industry experience is preferred.
• Experience using structured workflows or case-management systems to assess requests, maintain documentation, coordinate reviews, and track actions through closure.
• Working knowledge of data-governance concepts, risk-based assessment, data lifecycle practices, privacy, security, quality, compliance, and responsible use of data or AI.
• Demonstrated ability to interpret requirements and translate them into clear operational guidance, decision criteria, job aids, and training materials.
• Strong analytical and problem-solving skills, with the ability to identify underlying issues, manage ambiguity, distinguish routine from high-risk matters, and recommend practical solutions.
• Excellent organization and attention to detail, with the ability to manage multiple requests, priorities, stakeholders, and deadlines in a dynamic environment.
• Strong written, verbal, facilitation, and interpersonal skills; able to communicate clearly with both technical and non-technical audiences and influence without direct authority.
• Experience with continuous improvement, metrics, dashboards, training delivery, and change adoption is preferred.
• Proficiency with Microsoft 365 tools; experience with workflow, reporting, data catalog, governance, or service-management platforms is preferred.