Data Support Specialist III

Job Responsibilities

• Collect, validate, and maintain data from multiple systems to ensure accuracy and completeness.
• Create, analyze, and distribute reports, dashboards, and data summaries for business and IT stakeholders.
• Research and resolve data discrepancies, missing information, and system-related data issues.
• Support User Acceptance Testing (UAT) by creating, maintaining, and validating test data and test results.
• Monitor data quality and perform audits to identify errors, trends, and opportunities for improvement.
• Assist with data conversions, system implementations, upgrades, and integrations.
• Maintain data dictionaries, process documentation, and standard operating procedures.
• Support data governance, security, privacy, and SOX compliance requirements.
• Partner with business teams, analysts, developers, and project managers to understand data requirements and resolve issues.
• Manage and fulfill requests for data extracts, queries, and ad hoc reporting.
• Track and communicate data metrics, project status, defects, and key performance indicators (KPIs).
• Identify opportunities to automate manual processes and improve reporting efficiency.

Minimum Qualifications

• Bachelor's degree in a related field.
• Five (5) or more years of experience in data support, data management, data operations, payer operations, or related fields.
• In lieu of a Bachelor's degree, an Associate's degree with seven (7) or more years of applicable experience will be considered.
• In lieu of a degree, a high school diploma or equivalent with nine (9) or more years of applicable experience will be considered.

Preferred Qualifications

• Experience creating and maintaining reports, dashboards, and data visualizations.
• Experience supporting data quality initiatives, audits, and data governance programs.
• Experience supporting User Acceptance Testing (UAT), system implementations, upgrades, or data conversions.
• Experience working with data across multiple business systems and operational environments.
• Knowledge of SOX compliance, data security, privacy standards, and process documentation best practices.
• Experience identifying and implementing process improvements and reporting automation solutions.

Additional Job Standards

• Advanced knowledge of data management practices, data quality principles, and reporting processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to interpret complex data and communicate findings to technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to data accuracy and integrity.
• Demonstrated ability to collaborate effectively across business and technology teams.

The Data Support Specialist III is responsible for supporting data quality, reporting, testing, and operational processes across IT and business functions. This role analyzes data, resolves discrepancies, develops reports, supports UAT activities, maintains documentation, and collaborates with stakeholders to ensure the accuracy, integrity, and availability of critical business information. The specialist identifies process improvement opportunities and helps drive efficient, data-driven decision-making across the organization.