Dedicated Care Navigator

What You'll Do

• Provide clinical support and core EAP functions to a hospital system, including physicians, nurses, advanced practice providers, and other healthcare professionals, with a strong focus on supporting mental and emotional health.
• Maintain a flexible onsite presence and adjust work schedules as needed to meet the unique needs of hospital operations, team members, shifts, and critical events.
• Operate at the top of your clinical license by delivering individualized support, consultations, workshops, group programming, and interventions that address the specific mental and emotional health needs of each site.
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member support, assessment, crisis intervention, triage, referral, and ongoing follow-up.
• Serve as a visible ambassador for Spring Health by actively promoting, marketing, and increasing awareness of the full suite of Spring Health services, including therapy, coaching, Work-Life Services, family support resources, and digital mental health tools.
• Collaborate with Spring Health care support and clinical teams to assist members with creating digital accounts, completing online screenings, accessing employer-sponsored resources, and scheduling provider appointments.
• Partner closely with Employee Wellness, Human Resources, site leadership, and other key stakeholders to develop and execute site-specific mental and emotional health strategies, initiatives, and engagement opportunities.
• Lead and support proactive outreach, educational programming, and awareness campaigns designed to reduce stigma and increase utilization of mental health and emotional wellbeing resources.
• Post-event critical incident event follow-up to ensure ongoing support and recovery.
• Conduct consultations and training for leaders, Human Resources, and other stakeholders regarding EAP referrals, workplace concerns, team wellbeing, psychological safety, and available support resources.
• Collect, maintain, analyze, and report on program data, utilization trends, engagement metrics, and outcomes while ensuring data integrity and confidentiality.
• Develop, administer, and evaluate surveys and feedback mechanisms to measure the effectiveness of interventions, trainings, critical incident responses, and site-specific programming.
• Document activities, member interactions, and support efforts in accordance with Spring Health and employer requirements to track engagement, outcomes, and quality.
• Support members in navigating Spring Health resources, employer-sponsored benefits, and community resources.
• Participate in promotional activities, onsite events, educational sessions, and leadership meetings to drive awareness, engagement, and utilization of Spring Health services.
• Complete required training, assignments, and team meetings while maintaining all confidentiality, compliance, ethical, and professional standards.

What Success Looks Like

• Increased awareness, engagement, and utilization of Spring Health services, including therapy, coaching, and Work-Life Services.
• Strong member care conversion and successful connection to appropriate resources and treatment.
• High-quality clinical support and service delivery.
• Positive member, leader, and stakeholder satisfaction.
• Effective partnerships with site leadership, Human Resources, Employee Wellness, and operational stakeholders.
• Successful development and implementation of site-specific mental and emotional health programming.
• Timely and effective critical incident response and follow-up.
• Accurate data management, reporting, and measurable outcomes demonstrating program impact and value.
• Increased mental health awareness and reduced stigma across assigned locations.

What you'll bring

• Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
• Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville.
• Some occasional local travel to alternate worksites may be required.
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch.

Bonus skills

• EAP experience (CEAP preferred).
• Experience working with diverse populations (bilingual preferred).