Dental and Oral Care Administrative Coordinator

Job Description Summary

The Administrative Coordinator reports directly to MUSC Health clinic leadership. Under general supervision, the Administrative Coordinator provides a high level of customer service while verifying and preparing documentation for the Dental Medicine EHR. This role facilitates the timely completion of the front desk registration process, telephone inquiries, scheduling, patient check-out process, and works closely with dental providers to provide quality service and care to patients. Provides courteous and professional customer service to internal and external customers.

This position plays a critical role in keeping the clinic schedule full and addresses patient concerns and questions about patient finances and balances. Additionally, this position will be responsible for general administrative office needs.

Job Description

20%: Administrative Coordinator understands and consistently follows the MUSC Standards of Behavior and completes all assigned annual training. Provides excellent customer service to all internal and external customers, maintains open communication lines, and understands Federal, State, and MUSC Enterprise policies, procedures, and guidelines as it relates to their position responsibilities.

20%: Responsible for management of patient registration, updating all patient demographics at each visit, and obtaining signatures on required documents and consents as needed. Scan insurance cards and submit insurance verification forms to the Billing Office. Based on the assigned clinic, you may be responsible for verifying insurance benefits prior to patient's appointments.

20%: Responsible for scheduling patient appointments by using the planned appointment lists in Electronic Health Record (EHR) system to ensure the schedules are full. Confirm any unconfirmed patient appointments by telephone. Complete contact notes in EHR to document relevant information and attempts to contact patients about appointments in a timely and accurate manner. Based on the assigned clinic location, you may also be required to use Epic to schedule and manage the patient appointments.

20%: Collect, post, and reconcile payments for patients in the Dental Medicine EHR. Collect all payments due at point of service (Check in or Check out). Post all payments in EHR and provide patient with receipt. Discuss upcoming treatment appointments, financial responsibilities for future appointments, and provide a printed appointment reminder to each patient. Must enter transaction notes in EHR documenting any relevant financial conversations and all posting errors, refunds, etc. Scan all necessary documents in EHR as attachments. On a daily basis, prepare and reconcile deposits of cash, check and credit card transactions for assigned clinic area following all CDM guidelines and University policies and procedures.

10%: In partnership with the Patient Access Center, this position is responsible for answering all incoming phone calls for your assigned clinic area. Manage incoming referrals for your assigned clinic using the EHR. Maintain reception and waiting area in a neat and orderly fashion.

5%: Assist the dental provider and clinic staff in any duty that relates to scheduling, patient care and quality assurance. Assist with the student accountability program for attendance in the pre-doctoral clinics.

5%: Any other duties as assigned by the Manager/Supervisor including responsibility for general administrative and office needs.