Dental Treatment Coordinator
The Smilist
Summary
At The Smilist, we are committed to providing high-quality dental care in a warm, welcoming, and professional environment. We are looking for a reliable, friendly, and motivated Treatment Coordinator to join our growing team and support our commitment to exceptional patient care.
Job description
What You'll Do
- Coordinate Treatment Plans: Present and review personalized treatment plans, helping patients understand their recommended care, treatment options, and next steps.
- Build Compassionate Relationships: Communicate with patients in a friendly, professional, and compassionate manner, creating a positive experience from check-in to checkout.
- Support Front Office Operations: Answer incoming phone calls, direct inquiries, relay messages, and assist with scheduling and patient communications.
- Manage Patient Check-In: Welcome patients, verify insurance information, confirm personal details, and ensure patient records are accurate and up to date.
- Assist with Financial Arrangements: Discuss treatment costs, review financial options as appropriate, and collect patient payments.
- Coordinate Patient Flow: Communicate patient arrivals to the clinical team promptly and help keep the daily schedule organized and running efficiently.
- Maintain Accurate Records: Manage administrative documentation and ensure patient information is organized, complete and handled confidentially.
- Support Practice Growth: Proactively follow up with patients, help schedule outstanding treatment, and encourage patients to move forward with the care they need.
- Work as a Team: Collaborate with doctors, clinical staff, and the front office team to deliver an exceptional patient experience and support the overall success of the practice.
What We're Looking For
- Previous experience in dental administration or dental office setting; treatment coordination or treatment planning experience is a plus.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients.
- A patient-focused mindset and a genuine interest in helping people achieve their dental health goals.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment.
- A proactive, dependable, and positive attitude with a strong team-oriented mindset.
- Familiarity with Dentrix is preferred, but not required.
- A willingness to learn, grow, and contribute to a collaborative work place.
Requirements
- Previous experience in dental administration or dental office setting
- Treatment coordination or treatment planning experience is a plus
- Excellent communication and interpersonal skills
- Patient-focused mindset
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proactive, dependable, and positive attitude
- Team-oriented mindset
- Familiarity with Dentrix preferred, but not required
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Professional Development Opportunities
Company overview
The Smilist is a comprehensive dental healthcare services provider specializing in delivering high-quality oral care through a network of dental practices. As a modern dental services organization, The Smilist focuses on providing accessible, patient-centered dental care with an emphasis on preventive dentistry, cosmetic procedures, and specialized treatments. The company operates multiple dental offices that offer a full spectrum of services including routine check-ups, cleanings, restorative dentistry, orthodontics, and advanced dental procedures. With a commitment to leveraging modern dental technology and evidence-based practices, The Smilist aims to transform the dental care experience by combining clinical excellence with exceptional patient service. The organization emphasizes creating welcoming environments where patients can receive personalized care tailored to their specific oral health needs and cosmetic goals. By integrating advanced diagnostic tools and treatment methodologies, The Smilist positions itself as a forward-thinking dental provider dedicated to improving oral health outcomes and enhancing patient satisfaction through comprehensive dental solutions.